Operations Technical Business Analyst

Let's talk about the team and you

Technical Business Analyst role acts as liaison between distribution center management and departments involved in warehouse operations including IT and Corporate Operations to understand and improve systems and processes while ensuring business requirements are being met.

The ideal candidate will be based in USA. This role requires occasional travel to other ResMed warehouses.

Let's talk about Responsibilities

• Provides ongoing functional and system support for Distribution Center Management; including but not limited to periodic after-hours support.
• Be the subject matter expert of all systems and processes utilized by Distribution Operations and lead continuous improvement to support business processes.
• Enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format
• Own the design, development, and maintenance of ongoing and ad-hoc metrics, reports, and analyses, to drive key business decisions
• Create Process Workflow Document, Business Requirement Document, Data Mapping document and other documents relevant to Business analysis and testing as needed.
• Ability to prove root cause through factual data analysis.
• Ability to resolve issues effectively and efficiently and prevent reoccurrence.
• User acceptance test script creation, user acceptance testing and documentation.
• Provide end user training in case of new feature introduction
• Assist in creating/updating User instruction manuals
• Review and maintain warehouse set up, configuration, Business rules as needed in warehouse systems.
• Review Functional impact to warehouse before IT release, go-live planning, validation and post go live support.
• Other tasks and responsibilities as assigned.

Let's talk about qualifications and experience

• Bachelor’s degree or equivalent
• 3+ years of business analyst, data analyst or similar role experience
• 3+ years of Excel or Tableau (data manipulation, macros, charts and pivot tables) experience
• Experience with SQL
• Experience defining requirements and using data and metrics to draw business insights
• Experience making business recommendations and influencing stakeholders
• Proven problem solving skills, project management skills, attention to detail, and exceptional organizational skills
• Ability to display complex quantitative data in a simple, intuitive format and to present findings in a clear and concise manner
• Ability to work on multiple projects at same time.
• Ability to work independently with minimal direct supervision

Preferred

• Prior experience in Supply Chain Management industry
• Experience supporting Warehouse Managements Systems, preferably HighJump/Korber.
• Experience supporting ERP system preferably Oracle eBusiness Suite modules focusing on Order Management, Shipping, Inventory, Service, Forecasting & Planning.
• Lean or Six-Sigma skills

We are shaping the future at ResMed, …