Operations Systems Manager

At HopSkipDrive, our goal is to create opportunity for all through mobility. 

We’re a technology company that solves complex transportation challenges where there is a heightened need for safety, equity, and care. Through our marketplace, we connect kids, older adults, or anyone needing extra support to highly-vetted caregivers on wheels. Through our software and advisory services, we solve the biggest transportation challenges facing schools and school districts around the country. 

Founded by three moms as a solution to their own transportation challenges, we’ve now facilitated more than 3.3 million rides and operate across over 13 states across the country. We continue to expand at a rapid pace, making the Inc. 5000 list four times, as well as the Deloitte 500 Fast-Growing Technology list. HopSkipDrive is a Series D company and has raised $100M in funding to date.

Who We Are

We're the Operational Excellence team, a new group focused on improving processes across support, operations, and compliance. We're building this team to streamline workflows and boost our company's performance, and are seeking innovative thinkers to help shape the future. We help support the following areas: 

• Analyze data to identify operational improvement opportunities and develop scalable solutions
• Lead cross-functional projects to plan and implement process improvements across support, operations, and compliance teams
• Develop and implement reporting processes to track and communicate the success of improvement initiatives
• Ensure all processes and operations comply with relevant regulations, working closely with the legal team
• Create and lead training programs to facilitate effective change management
• Collaborate with product, finance, support, and operations to roll out improvements and manage stakeholder expectations

Who You Are

We're seeking a process-oriented professional with exceptional organizational and communication skills. You're a self-starter with an intense drive, strong work ethic, and a "get-things-done" attitude, ready to roll up your sleeves and tackle challenges. Your passion for our brand and mission shines through in your enthusiasm for enhancing our driver community. As a collaborative team player, you thrive in fast-paced environments and are excited about joining our new, growing team. Your adaptability, proactivity, and genuine desire to make a difference will be key in helping us build the most productive and caring community of CareDrivers in the world. With the following skills, you’ll make a tangible and immediate impact:

• Proven experience in operations and/or …