Operations Support Manager

As a member of the ShipBob Team, you will benefit from an environment where everything is achievable. We aim to be a place where you can:

• Write Your Career Story.  Because we are solving some of the most difficult problems in global commerce, you have the opportunity to write the story that will make your career.
• Experience Global Impact and Global Connection.  At ShipBob we benefit from diverse cultures and perspectives in service of the global community.
• Grow With An Ownership Mindset. We believe that great innovation comes from great transparency.  We are more resilient and more creative when we have an inclusive and transparent culture where everyone knows our strengths and opportunities.

Title: Operations Support Manager

Location: You will be expected to spend ~90% of your time on-site at a partner location or ShipBob Innovation Center. Must be located in the Northeast Region.

Role Description:

You will be responsible for the development and support of our partner fulfillment centers to ensure they are all performing to the standards that we have developed. This role will oversee new startup functions including project management, systems training and equipment set up. Operations Support Manager will build solid partnerships with new SFN partner sites by understanding their unique needs and facilitating their success within ShipBob’s dashboard and suite of fulfillment services.

What you’ll do:

• You will be expected to spend ~90% of your time on-site at a partner location or ShipBob Innovation Center.
• Help in site selections and potential SFN site partner vetting.
• Consultation: Understand SFN partner needs and adapt building launch plans to ensure successful partner integration and launch. 
• Serve as a first point of contact and own successful launch 60-90 day implementation phase and maintain status of first point of contact post-launch. 
• Configuration: Implement Specific Measures for Success. 
• Set up the dashboard and services to accomplish the goals of the SFN partner sites.
• Responsible for site layout, equipment set-up, and training of SFN partner staff in conjunction with SFN support teams. 
• Training: Coach and Guide SFN partner to Success.
• Set up tailored training sessions for all stakeholders based on merchant needs and specific dashboard configuration and functionality. 
• Reinforce training materials provided during Phase I and Phase II training to encourage self-service and seamless interaction with ShipBob dashboard and services.
• Troubleshoot: Find and Course-Correct.
• Own the relationship to handle all questions, requests, and issues related to onboarding at ShipBob as a …