Operations Supervisor

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

As an Operations Supervisor within PNC's Statement Spreading organization, you will be based in Pittsburgh, PA; Brecksville, OH; or Kalamazoo, MI.

If located near one of the sites mentioned above, the expectation would be working 1 day a week in-office.

This position also offers the opportunity to work remotely from home. Work may be performed from a quiet, confidential space in a home location, approved by PNC. This position may not be available in all geographic locations.

The Operations Supervisor is responsible for supervising a team of 8-10 analysts on the Statement Spreading Team. This team receives financial statements from Underwriters and Relationship Managers and will then standardize and streamline the information, providing a spreadsheet of data for them to review and and analyze.

The Operations Supervisor will be responsible for, but not limited to the following:

- Facilitating team huddles and meetings
- Ensure SLA's and due dates are met
- Provide coaching, support, and assistance to the team
- Maintaining all HR functions within the team

The ideal candidate will meet the following qualifications:

- Leadership experience is necessary
- Experience with employee engagement
- Statement spreading knowledge would be beneficial, but not required

This is a remote position. Work may be performed from a quiet, confidential space in a home location, approved by PNC. This position may not be available in all geographic locations.

Job Description

• Oversees operations workflow and assists team with executing transactions/processes. Manages direct reports on the operations team.
• Manages and is responsible for the operations workflow including achieving desired business results and key performance indicators. Assists team members with escalated issues. May process and/or reconcile transactions of varying risk and financial value in accordance with established policies and procedures. Identifies and addresses exceptions and serves as a point of escalation. Partners internally to resolve escalations and provide guidance. May interact with external customers and third parties in completing transactions or resolving escalated issues.
• Responsible for all human resources related activities for team members. Provides coaching and development to team members. Leads team huddle/meeting and …