Operations Specialist, Product Relations

A pioneer in K–12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 15 million students in all 50 states. For more information, visit amplify.com.

Amplify has undergone tremendous growth as a provider of high quality instructional materials in K-12 education. Developing and maintaining a 6K+ SKU catalog of physical products requires new innovations and frameworks to ensure that products are optimized for supply chain functions at scale. This role will work closely with product development teams to ensure that design and configuration decisions enable strong back-end service performance, which will translate to a positive customer experience. This role will support the Executive Director of Product Configuration to achieve near and long term excellence in product optimization. 

General Responsibilities:

• Support the Operations Manager in developing optimal product configuration framework with manufacturing, distribution, and other supply chain functions. 

• Maintain product records across operations technology stack (Salesforce, Netsuite, etc.) and third party partners. Ensure that product hierarchy and attributes support all necessary business reporting. Enact enterprise standards and conventions for product configuration and mastery.

• Act as subject matter authority regarding product configuration and customer experience related to supply chain operations workflows and capabilities.

• Work with operations, external vendors, and product teams to identify opportunities for process and cost efficiency. 

• Create and manage adherence to product setup standards across all business systems 

• Work with the internal Implementation team and customers to help ensure an effective materials and entitlement onboarding process, as well as delivery issues, defective or replacement materials, or enrollment concerns for managed accounts between $1M-5M.

• Communicate risks to and escalate issues to Amplify Supply Chain and senior leadership

• Align with diversity, equity, and inclusion goals for its employees and products

• Ensure all direct reports, as well as cross-company team members, experience inclusion, are engaged in their projects, and feel psychological safety to bring their authentic and true selves to work

Basic Qualifications:

• Bachelor’s Degree or equivalent experience

• 1+ years of experience managing print …