Operations Senior Section Manager (Fraud Investigations Team)

Location:

The Fraud Investigations Senior Section Manager maintains department results and standards using praise, coaching, counseling and disciplining employees.  Additionally, the Fraud Investigation Senior Section Manager may be called upon to conduct or participate in investigative services associated with highly sensitive allegations and/or high financial risk investigations. 

Fraud Investigation Senior Section Managers are responsible for overseeing and managing assigned investigators to ensure regulatory compliance and adherence to department guidelines and QA standards. Fraud Investigations Senior Section Managers routinely partner with leadership, applicable risk and business partners providing insight and/or recommendations relative to opportunities for improvement. 

Seasoned Investigator/Team Leader with demonstrated bank investigation experience involving complex cases and prior demonstration of informal or formal leadership skills.

ESSENTIAL JOB FUNCTIONS

Monitor department reports and case management system to confirm regulatory reports are being filed as necessary and within the established service level agreement.

Supervising and guiding staff towards maximum performance by monitoring case volumes, identifying cases approaching department SLA’s and confirm quality of investigations is maintained using a risk-based approach to ensure KeyBank conducts investigations of suspicious activity directed at KeyBank and/or its clients in an effective and efficient manner.

Oversees department operational requirements by scheduling and assigning employees.

Maintain approved department staffing levels by recruiting, selecting, orienting, and training employees.

Maintain quality of the department work product results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.

Maintains operations by initiating, coordinating, and enforcing internal and external SLA’s, operational, and personnel policies and department guidelines/procedures.

Contributes to team effort by accomplishing related results as needed.

Share investigative findings with business and risk areas to help them develop processes to create awareness to mitigate subsequent occurrences.

Establish and maintain effective relationships with various business partners and provide advice regarding fraud prevention and other loss prevention topics.

Maintain detailed knowledge of company operations, organizational procedures, and federal/state regulations.

Maintain understanding of industry trends related to bank fraud.

Review Investigator work product and provide constructive feedback to maximize the quality of investigations.

Promote the department’s goals and strategies throughout the company.

Effectively manage risks and rewards.

Adhere to internal policies, laws and regulations and complete risk training by defined due dates.

Identify and escalate risks and issues in a timely manner and prior to risk management, risk review, or third-party identification.

Complete any identified issues/ findings and risk corrective action plans within defined timeframes.

The skillset of a Fraud Investigation Senior Section Managers includes but is not limited to:

Five years of investigative, law enforcement or relevant banking experience.

Section Manger has demonstrated a proven in-depth knowledge and understanding of process flow, bank products, delivery channels, and applicable regulations associated with both the retail and non-retail LOB’s across KeyBank’s footprint.

Proven ability to manage multiple complex tasks simultaneously.

Proven business-writing skills.

Proven ability to participate in high-level conversations.  

Proven customer service/customer contact experience and ability to resolve complex issues/problems.

Proven informal/formal leadership, mentoring and training skills.

Proven ability to accurately analyze and resolve challenges within the confines of department policies, procedures and authority.   

Proven ability to work effectively and independently.

MARGINAL OR PERIPHERAL FUNCTIONS

Conduct in-depth investigations associated with highly sensitive cases that pose a risk to KeyBank’s reputation, financial position or may involve significant regulatory risk/implications.

Partner with assist with in-house and outside legal counsel investigations and reviews.

Provide coaching and/or cases assistance.

Demonstrates willingness to take on more responsibility while still maintaining a positive attitude and promoting spirit of teamwork. 

Lead groups and/or committees designated to review and improve policies, procedures, and processes affecting the department or business partners.

Proper assignment of cases that involve situations/events which pose significant reputational, financial and/or regulatory risk to KeyBank.

Assist Management in special projects as needed.

Demonstrate leadership skills contributing to the overall team development.  

REQUIRED QUALIFICATIONS

Bachelor's Degree or equivalent experience

Five or more years of investigative, law enforcement or relevant banking experience.

PREFERRED QUALIFICATIONS

Bachelor’s degree in business, law enforcement, criminology or other related field.

Proven informal/formal leadership, mentoring and training skills.

Proven ability to manage multiple complex tasks simultaneously.

Proven business-writing skills.

Proven ability to participate in high-level conversations.   

Proven customer service/customer contact experience and ability to resolve complex issues/problems.

Proven ability to accurately analyze and resolve challenges within the confines of department policies, procedures and authority.    

Proven ability to work effectively and independently.

Professional certification such as CFE or CFSSP

COMPETENCIES/SKILLS

Demonstrated through reputation, quality discussions and feedback and contribution to team effectiveness

Senior Investigators possess:

Effective relationship building skills.

Strong oral and written communication skills.

Proven high degree of organizational skill.

Strong analytical ability.

Effective time management skills.

Self-motivation

Proficiency in product related systems.

Familiarity with Key’s products and resources available to achieve product and systems competency.

Proficiency using Microsoft Windows and Office.

Uncompromising ethical and moral values.

Strong work ethic.

EQUIPMENT USED

PC, office equipment

TRAINING REQUIRED

Provided as required.

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $70,000.00 - $90,000.00 annually depending on location and job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance.

Please click here for a list of benefits for which this position is eligible.

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be Mobile or Home-based, which means you may work primarily either at a home office or in a Key facility to perform your job duties.

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

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