Operations Manager

We are Lennar 

Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States.

Join a Company that Empowers you to Build your Future

The Operations Manager is responsible for supervising and manage processing personnel and their workflow, ensuring high morale, excellent customer service and maximum volume and profits.

• A career with purpose.
• A career built on making dreams come true.
• A career built on building zero defect homes, cost management, and adherence to schedules.

Your Responsibilities on the Team 

• Supervise and manage processing staff.
• Handle issues with borrowers, team members, and Loan Officers.
• Manage day-to-day operations of loan origination, processing, and closing.
• Interview and hire processing associates.
• Provide coaching and promote a professional team effort; conduct performance planning, reviews, disciplinary actions, and terminations.
• Collaborate with lenders, escrow, division escrow coordinators, Loan Officers, and distribute necessary information.
• Set measurable, achievable goals and objectives for processing staff aligned with company mission.
• Lead and direct processing associates in implementing new programs and systems.
• Oversee preparation and distribution of borrowers’ loan status information weekly.
• Ensure efficient management of loan pipeline emphasizing customer service and quality.
• Communicate training needs and issues with Center Managers.
• Create and maintain tracking systems for closing dates, lock-ins, revenue collections, and funding schedules.
• Maintain status of all loans from application through approval, including regulatory compliance and quality control.
• Stay current with Broker programs and maintain forms for submission.
• Keep abreast of investor guideline changes and communicate updates as required.

Requirements

• Minimum 7 years in community development, redevelopment, economic development, or housing preferred (public agency, private company, or non-profit).
• High School Diploma or equivalent required; Bachelor’s degree preferred in Urban Design, Planning, Real Estate, Business, Engineering, Construction Management, or related field.
• Advanced PC skills: Word, Excel (Spreadsheets), Power Point preferred.
• Excellent analytical ability and strong writing skills.
• Valid, unrestricted driver’s license.
• Strong motivational, management, and organizational skills required.

Life at Lennar

At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone’s Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar’s policies and applicable plan terms. Visit Lennartotalrewards.com to view our suite of benefits.

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Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.