Operations Manager (State Field Consulting)

Job Title: Operations Manager (State Field Consulting)

Zeiders is an industry leader in military and family support. Our company's reputation is based on providing top quality service with exceptional, dedicated employees. This approach has earned client confidence and repeat business from satisfied customers. Headquartered in Woodbridge, VA, Zeiders’ employees support clients worldwide in behavioral health, military family resiliency, work-life education programs, and related services. We seek individuals with strong passion for what we do and our commitment to quality service. This position is remote and eligible to telework from any location within the United States with occasional evening and weekend work required.

Summary- This is a contingent Opportunity and would begin work upon the contract award

The Operations Manager for State Field Consulting (SFC) provides leadership and quality assurance oversight in support of the Military OneSource contract. As a member of the contract management team, the Operations Manager SFC is responsible for management of State Field Consulting services and directly leads the State Field Consultants (SFCs), Local Outreach Assistants (LOAs), and Event Coordinators. This position also assists the Program Manager in providing senior oversight for all contractual requirements. 

Essential Duties and Responsibilities: 

• Management Support: Ensures operational performance, budget, and other performance standards are met or exceeded for assigned operational areas. Provides information and recommendations to Program Manager regarding contract performance and compliance. Seeks consultation with Program Manager regarding policy exceptions and personnel issues. Assesses program risks and develops risk mitigation strategies.
• Staff Support: Leads and supervises SFCs and LOAs (Team). Ensures Team has the necessary resources to fulfill their job responsibilities. Provides regular, scheduled supervision and collaboration telephonically or via video chat. Ensures Team is compliant with all company and contract policies, procedures, and SOPs. Hires, trains, and develops Team and ensures vacant positions are filled in a timely manner. Consults with Program Manager and works with Team to identify and resolve problems that arise with staffing and program execution. 
• Contract Monitoring: Assists in development of weekly/monthly/quarterly contractual reports in conjunction with other team members. In coordination with Program Manager, develops, reviews, and updates contract SOPs in support of the program for the effectiveness and efficiency of operations.
• Administrative Support: Manages and coordinates corporate operations support functions necessary for the timely delivery of services under the contract including Contract Administration, Finance, Human Resources, ISD and Training.
• Quality Control: Assists …