Operations Manager

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.2B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

About the role

PEO and ASO are two of Rippling's fastest growing and critical product categories, and the Payroll Account Services team is critical to delivering core services and ensuring product compliance associated with those two products. The team closely works with Rippling’s Product and Engineering teams to build new customer-facing and internal tooling features, and executes tens of thousands of tasks every year. 

Rippling is looking for an Operations Manager to lead the Payroll Account Services team. This role will require significant engagement across Product and Engineering, government agencies, third-party partners, and a number of other internal departments (e.g., Legal, Support, Implementation). This role will have a major impact on the success of Rippling's PEO and ASO product growth.

What you will do

• Lead and grow a team of operations specialists and supervisors, build the operating structure to ensure on time task delivery and team effectiveness
• Design and revise documentation to set the team up for success
• Oversee team operations, including leadership standups, metrics / KPI reporting, initiative management, tooling improvements, and culture building initiatives 
• Manage complex escalations and issues, communicate with customers and internal-facing teams to ensure full resolution
• Work with R&D and other internal stakeholders to identify product improvements and bugs, come up with process / automation fixes, and help implement fixes to improve the customer experience and overall product compliance

What you will need

• 5+ years of experience in a customer-facing operational role, such as implementation, support, or operations, with a minimum of 3+ years of experience managing a team
• Strong communication skills (written …