Operations Manager - RSGUM

Ryan Specialty is looking for an Operations Manager to join our team. We are a fast paced, energetic and rapidly growing organization that offers a great opportunity for someone interested in further developing their career. Ryan Specialty has been named one of America’s Most Loved Workplaces by Newsweek, and has been named 2023 Top Insurance Employer by Insurance Business America.

***We are open to Remote Candidates!

Position Summary:

The ideal candidate has a strong insurance background and excellent management skills and is seeking a career in a rapidly expanding company that provides targeted capital investments in talent and companies. The Operations Manager will be responsible for managing the personnel and activities of one of our policy issuance teams and driving continual process improvement and innovation.

Essential Functions:

• Manage staff performance and development for a shared services policy operations team.
• Monitor productivity volume, service standards and accuracy for their staff and the business that they support. 
• Troubleshoot errors or issues to ensure that the business is processed in a timely manner, taking action to resolve any roadblocks.
• Troubleshoot errors or issues to ensure that the business is processed in a timely manner, taking action to resolve any roadblocks.
• Interact with both clients and management to ensure efficient and effective processing and work to address errors and concerns.  
• Drive process improvement and innovation efforts to continually improve our services for the businesses that we support.
• Ensure proper documentation of processes and procedures for all internal functions and the services delivered to our customers.
• Communicate effectively with management, underwriters and brokers to secure the information necessary to accurately process the business.
• Provide timely and efficient service to all internal and external customers, including underwriters and brokers.
• Mentor and train staff and drive performance management and staff development efforts.
• Communicate effectively with the senior leadership of the businesses that we support and promptly respond to any issues that may rise.
• Create and distribute routine and ad-hoc reports as assigned.
• Participate in or handle special projects, as needed.
• Collaborates with resources across the organization to pursue continual process optimization and innovation. 

Education/Experience/Skills:

• BA/BS degree in business and/or a technology related field preferred.
• 5 - 7 years of experience in an operations environment, insurance experience and experience with core business systems and applications preferred. Property and casualty and MGA/MGU experience highly preferred.
• Strong knowledge of the Property & Casualty insurance industry as well as insurance terminology …