Operations Manager - RSGUM - Melville, NY, US, 11747

Ryan Specialty is looking for an Operations Manager to join our team. We are a fast paced, energetic and rapidly growing organization that offers a great opportunity for someone interested in further developing their career. Ryan Specialty has been named one of America’s Most Loved Workplaces by Newsweek, and has been named 2023 Top Insurance Employer by Insurance Business America.


***We are open to Remote Candidates!

Position Summary:

The ideal candidate has a strong insurance background and excellent management skills and is seeking a career in a rapidly expanding company that provides targeted capital investments in talent and companies. The Operations Manager will be responsible for managing the personnel and activities of one of our policy issuance teams and driving continual process improvement and innovation.

Essential Functions:

  • Manage staff performance and development for a shared services policy operations team.
  • Monitor productivity volume, service standards and accuracy for their staff and the business that they support. 
  • Troubleshoot errors or issues to ensure that the business is processed in a timely manner, taking action to resolve any roadblocks.
  • Troubleshoot errors or issues to ensure that the business is processed in a timely manner, taking action to resolve any roadblocks.
  • Interact with both clients and management to ensure efficient and effective processing and work to address errors and concerns.  
  • Drive process improvement and innovation efforts to continually improve our services for the businesses that we support.
  • Ensure proper documentation of processes and procedures for all internal functions and the services delivered to our customers.
  • Communicate effectively with management, underwriters and brokers to secure the information necessary to accurately process the business.
  • Provide timely and efficient service to all internal and external customers, including underwriters and brokers.
  • Mentor and train staff and drive performance management and staff development efforts.
  • Communicate effectively with the senior leadership of the businesses that we support and promptly respond to any issues that may rise.
  • Create and distribute routine and ad-hoc reports as assigned.
  • Participate in or handle special projects, as needed.
  • Collaborates with resources across the organization to pursue continual process optimization and innovation. 



  • BA/BS degree in business and/or a technology related field preferred.
  • 5 - 7 years of experience in an operations environment, insurance experience and experience with core business systems and applications preferred. Property and casualty and MGA/MGU experience highly preferred.
  • Strong knowledge of the Property & Casualty insurance industry as well as insurance terminology and the commercial insurance policy lifecycle.
  • Strong knowledge of the Property & Casualty insurance industry as well as insurance terminology and the commercial insurance policy lifecycle.
  • Intermediate to advanced MS Office Excel and Word skills required. SQL knowledge a plus.
  • Experience managing staff and workflow in a fast paced business environment.
  • Excellent verbal and written communication skills.
  • Attention to detail, accuracy, and data integrity.
  • Strong organizational and time management skills.
  • Ability to maintain standards of quality and quantity of output as established by management.
  • Desire and drive to foster teamwork in a collaborative environment.
  • Ability to work well within a team and to continually learn in a fast paced and constantly changing environment.


Ryan Specialty is an Equal Opportunity Employer.We are committed to building, growing, and sustaining a diverse workforce that is reflective of society throughout the entirety of the organization and throughout the insurance industry.We aspire to cultivate a company that is both inclusive and equitable, where every employee is recognized and assessed based on their performance and contributions.We strive to harness our differences and commonalities to better serve our clients, trading partners, workforce, and communities.

How We Support Our Teammates 


Ryan Specialty seeks to offer our employees a comprehensive and best-in-class benefits package that helps them — and their family members — achieve their physical, financial, and emotional wellbeing goals. In addition to our comprehensive benefits package, we encourage a diverse workforce that allows you to manage your wellbeing and work/life balance. We understand that you have a life outside of work. That's why we offer paid time off for vacation, sick and personal days. In addition, we offer paid parental leave and paid company holidays.  


Ryan Specialty values a diverse workplace where all colleagues feel empowered to be their authentic selves, and we are proud to be an equal-opportunity workplace. Ryan Specialty provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. Ryan Specialty is committed to a diverse workforce.  


The target salary range for this position is $80,000 - $100,000 annually. The wage range for this role considers many factors, such as training, transferable skills, work experience, licensure and certification, business needs, and market demands. The base pay range is subject to change and may be modified in the future. Full-time roles are eligible for bonuses and benefits. For additional information on Ryan Specialty Total Rewards, visit our website 


We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation at 


The above is intended to describe this job's general requirements. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 


Job Profile


North America


United States


Innovation Insurance background Management MS Office Excel MS Office Word Process Improvement SQL

  • Collaborate with resources for process optimization
  • Communicate with stakeholders
  • Create and distribute reports
  • Drive process improvement
  • Ensure proper documentation
  • Interact with clients and management
  • Manage staff performance
  • Mentor and train staff
  • Monitor productivity
  • Provide timely service
  • Troubleshoot errors

5-7 years


BA/BS in Business Technology-related field


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