Operations Manager
REMOTE WORKER
Spatial Front Inc. is looking for a well qualified Operations Manager to support a wonderful team of professionals and our external customer. The Operations Manager responsibilities include (but is not limited to):
Triages, directs, organizes, controls, and manages the application and system-level communications and incidents from all stakeholders and ensures that all service requests are fulfilled in an efficient and timely manner.
Primary Responsibilities
- Manage application outages and coordinate incident resolutions across Tiers 1, 2, and 3
- Manage the Operations Team to assure that customer service expectations are being met
- Facilitate communications on critical incidents, software releases, and change requests with the Infrastructure & Operations (I&O) team as well as numerous application development teams
- Monitor AWS services for outages and performance issues. Quickly diagnose and resolve operational incidents, ensuring minimal downtime.
- Implement and maintain monitoring tools to ensure the health and performance of AWS resources.
- Collaborate with engineering teams to implement effective solutions and prevent future occurrences.
- Oversee the release management process, ensuring smooth deployment of applications and updates.
- Collaborate with development and QA teams to establish release schedules and manage version control.
- Implement rollback strategies and ensure thorough testing before production releases.
- Communicate to Government leadership regarding the status of incidents and overall system health via written reports, virtual meetings, and various digital channels
- Work closely with development teams familiar with PostgreSQL, Angular, and Node.js to streamline operations and troubleshoot issues.
- Provide regular updates to stakeholders on the status of cloud operations, release management, and optimization efforts.
- Bachelor’s degree in related field
- Preferred 8+ years of IT experience
- Proven experience in cloud operations, specifically with AWS.
- Experience in release management processes and tools.
- Candidates must be able to pass a US Public Trust background check for badging and to access client systems.
- Excellent verbal and written communications skills are a must
- Strong customer service attitude
- Adept in interacting with everyone from developers to executives
- Flexible schedule with ability to work after core business hours for deployments or production outages
Desired Skills & Qualifications
- Experience with IT Service Management tools, e.g., Jira, Confluence, etc.
- Experience writing standard operating procedures
- Effective problem-solving, critical thinking, and prioritization capabilities
- Ability to work in a flexible and fluid environment
- Strong desire to learn new things and continually improve yourself, your team, and the applications you support with a positive attitude
- AWS certifications (e.g., AWS Certified Solutions Architect, AWS Certified DevOps Engineer) are a plus.
- ITIL v 4 certification is a plus/required
- Experience supporting Federal government customers
Additional Information
- In order to meet the clearance requirements for this opportunity, candidates must be authorized to work in the US.
- All candidates will be subject to a complete background check to include, but not limited to Criminal History, Education Verification, Professional Certification Verification, Verification of Previous Employment and Credit History.
- Public Trust background investigations can take approximately four to eight weeks and requires fingerprinting.
Other Information
- The salary for this position is $100,000 to $140,000 annually
- For information on SFI's benefits please visit http://www.spatialfront.com/pages/career.html
- This is a full-time W2 position.
- Please no agencies, third parties, or Corp-to-corp.
- Spatial Front Inc. is an Equal-opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
- Spatial Front Inc. participates in E-Verify.
Job Profile
Authorized to work in the US Candidates must be authorized to work in the US Must pass US public trust background check
Benefits/PerksBackground check Flexible schedule
Tasks- Communicate with stakeholders
- Coordinate incident resolutions
- Deployment
- Development
- Implement monitoring tools
- Maintain
- Manage application outages
- Monitor AWS services
- Monitoring
- Oversee release management
- Testing
- Troubleshoot issues
Angular Application Development AWS Confluence Critical thinking Customer service Deployment DevOps Engineering HTML HTTP IT ITIL IT Service Management Jira Monitoring tools Node.js PostgreSQL Problem-solving QA Release Management Teams Testing Version Control Writing
Experience8 years
EducationBachelor's degree Bachelor’s Degree in Related Field Business Engineering Related Field
CertificationsAWS Certified DevOps Engineer AWS Certified Solutions Architect ITIL ITIL v4
TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9