Operations Manager

Garner's mission is to transform the healthcare economy, delivering high quality and affordable care for all. By helping employers restructure their healthcare benefit to provide clear incentives and data-driven insights, we direct employees to higher quality and lower cost healthcare providers. The result is that patients get better health outcomes while doctors are rewarded for practicing well, not performing more procedures. We are backed by top-tier venture capital firms, are growing rapidly and looking to expand our team.

The Role:

We’re looking for an Operations Manager to join our core Operations organization. At Garner, Operations is responsible for critical processes at the heart of our member experience. Among other functions, our teams review claims, validate healthcare provider data, and maintain data integrations. Our goal is to perform these jobs reliably and at the highest quality, thereby ensuring our products “just work” for our members and clients.

Garner is growing rapidly, and this role is critical to scaling our teams. The Operations Manager will span Operations functions—analyzing, building, and deploying processes that make our teams better. The ideal candidate will be a true generalist who will combine empathy, technical skills, data-based problem-solving, and first-principles thinking to drive key projects. The Operations Manager will report to Garner’s Vice President of Operations.

Responsibilities:

• Manage and execute strategic projects across Garner’s Operations functions; this may include establishing and running new functions as we get them set up
• Leverage data analysis, process mapping, automation, and effective communication to analyze, build, and deploy processes that make our teams more effective and efficient as we scale
• Work with diverse stakeholders—from operations specialists to product managers to account executives—to understand key workflows, align on solution design, and drive outcomes
• Analyze and solve complex issues raised by clients, members, and internal stakeholders that pertain to Operations functions

The Ideal Candidate Has:

• 4+ years of relevant experience in a strategic problem-solving role; prior experience in consulting, investment banking, analytics, operations in a fast-growing startup, or similar
• A strong ability to break down complex processes, recommend solutions, and work with cross-functional stakeholders to implement them
• Proficiency in quantitative analysis, generating meaningful insights, and data modeling
• Experience with SQL, Excel/Google Sheets, and no-code/low-code automation tools
• A combination of high ownership mentality and detail orientation that has resulted in a track record of delivering operational initiatives on …