Operations Manager, Process Innovation

Alma is on a mission to simplify access to high-quality, affordable mental health care. We do this by making it easy and financially rewarding for therapists to accept insurance and offer in-network care. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Alma is available in all 50 states, with over 20,000 therapists in our growing network. Anyone looking for a therapist can browse Alma’s free directory. Alma has raised $220.5M in funding from Insight Partners, Optum Ventures, Tusk Venture Partners, Primary Venture Partners, First Round Capital, Sound Ventures, BoxGroup, Cigna Ventures, and Rainfall Ventures. Alma was also named one of Inc’s Best Workplaces in 2022 and 2023.

Core Ops: Operations Manager, Process Innovation 

We are looking for a mission-driven, hard-working team member who is passionate about making mental health more affordable and is excited by the entrepreneurial challenges of designing and planning operational workflows for a rapidly scaling Core Operations team. 

As an Operations Manager, you will be responsible for unlocking and building key process optimizations that will enable Alma’s claims processing teams to scale through our next chapter of growth by using business insights and creativity to drive strategic change. Reporting to the Senior Director of Member Activation, you will support forecasting and team productivity analyses at the individual, team, and departmental levels to determine the best way to utilize our team members’ time to achieve departmental goals, with target efficiencies and growth plans in mind. 

In addition, you will partner closely with Operations leadership to design and build the roadmap and workflows that the Core Operations team will rely on to execute high-quality, excellent operations. You will interact regularly with and build strong relationships with cross-functional teams, including Product Engineering, Customer Success, Business Intelligence, and Payer Partnerships.

The ideal candidate has a bias towards action, a strong sense of ownership, thrives in ambiguous situations, and enjoys driving cross-functional projects through to completion. 

What you’ll do: 

• Work directly with all revenue cycle teams on all levels to identify operational bottlenecks and trends, using data and analytics to prioritize work and design process changes to support continued growth and scale.
• Build excellent and innovative operational processes and …