Operations Manager

About ihateironing:
ihateironing makes busy people's lives easier by removing the hassle from dry cleaning and laundry. We do this by finding brilliant people, creating superior processes, combined with the intelligent application of cutting-edge technology.

We are a intentionally small team with 35 people. We are based in Brixton and our service is available both in the UK and internationally. Award winning and profitable but prefer to think about the future with big ambitions to grow the business significantly over the coming years:

We are looking for humble, smart and proactive people who are excited at the prospect of rolling up their sleeves to help ihateironing continue its growth to become the ‘World's leading dry cleaning and laundry service’.

Why ihateironing?

Join our company if you're keen to keep learning.

Join if you think your career will progress because you’ll be given more responsibilities than elsewhere.

Join because you can't face working on meaningless projects or being given tasks without understanding their actual impact on the business and customers.

Join because you like the way we do things here.

Join because, as we grow, our ability to reward you will grow and your income will grow.

The Role:

As an Operations Manager your responsibilities will be varied and will mainly consist of:

• Maintaining and building relationships with new and existing Dry Cleaners
• Ensuring/helping Dry Cleaners meet ihateironing standards
• Training Dry Cleaners on ihateironing systems and processes
• Supporting our partner dry cleaners to grow their businesses
• Ad hoc project work

You'll also have a varied work environment with; 3+ days a week for on-site visits and the remaining days split between the office and home.

Requirements

You should apply if:

• You have at least a Bachelor's Degree or the equivalent experience in a similar role
• You have 2 years + experience managing people (direct reports, franchisees or contractors)

• Have a knowledge of and understanding of small growing business and the challenges they face
• You are willing/able to visit Dry Cleaners around London and beyond on a regular basis
• You are firm but fair when having to ensure quality/performance standards are met
• You are a great verbal communicator with the ability to both understand others and be clear and compelling in delivering your own points
• You have excellent written communication skills
• No previous experience of dry cleaning/laundry required

Benefits

• Salary: £35 - £45k per annum depending on experience
• Subsidised laundry and dry cleaning
• Great working environment with monthly fun activities
• Pension Scheme
• Varied work environment between on-site visits (3+days a week), the office and home
• Fully remote work in January and August