Operations Manager, Financial Crime

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our team about what it's like working at Monzo ✨

📍Remote in the UK 🇬🇧 | 💰 £48,000 - £70,000 + Benefits and Stock Options

We’re looking for a high-performing, inspirational leader to join our Anti-Money Laundering Operations leadership team as an Operations Manager.

You’ll help our Anti-Money laundering investigators protect Monzo, our customers, and wider society from financial crime, and support us to achieve our mission of making money work for everyone.

As an Anti-Money laundering Operations Manager, you would have oversight over a large team of around 80 investigators, focused on risk-mitigating activities like transaction monitoring, suspicious activity reporting, high risk account reviews, and account closures. To help you lead this team, you would manage a team of around 7 Team Managers and 2 technical experts, who are responsible for supporting investigators to complete risk-based, accurate, and efficient financial crime investigations.

You’ll take charge of your team’s performance, monitor service levels, build a management culture you can be proud of, be a point of escalation for complex challenges, and take appropriate action whenever you see a problem coming - whether it’s a service challenge, a risk associated with a financial crime task, or an urgent personal issue.

This role requires a good understanding of the Anti-Money laundering landscape in the UK, and excellent leadership skills. 

🔑 You’ll play a key role by…

• Monitoring the day-to-day performance and service position of the Anti-Money Laundering Operations team, and promptly address identified challenges.
• Ensuring the Anti-Money Laundering team is equipped with effective training and guidance and work with stakeholders across the business to make this happen.
• Leading your team to complete risk-based accurate and efficient anti-money laundering investigations.
• Developing, communicating and implementing operational change.
• Fostering great stakeholder relationships with teams across the business, including quality assurance, complaints, financial crime risk, hiring and more.
• Building and maintaining a high-performance, agile and empathetic management culture that is consistent with Monzo's values.
• Managing the personal and professional development of 9 direct reports, including around 7 Team Managers and 2 Technical experts.
• Contributing to a strong control environment by minimising breaches and risk events, and resolving operational incidents when they occur.  
  
  

🤩 We’d love to hear from you if…

• You have experience leading high-performing operational teams in Financial crime or Fraud. 
• You have experience analysing management information and building effective response plans.
• You have experience leading (or closely supporting) the implementation of change projects in operational teams.
• You have a strong understanding of current and emerging financial crime trends.
• You have a good understanding of anti-money laundering laws and regulation in the UK.
• You have excellent coaching skills, with a track record of supporting people to achieve their personal development ambitions.
• You have great written and verbal communication skills.
  
  

It would also be great if you had:

• An ICA International Advanced Certificate in Anti Money Laundering, or equivalent/superior industry qualifications.

The successful candidate will report into the Senior Financial Crime Operations Manager for Anti Money Laundering and will work closely alongside two other Operations Managers within Anti Money Laundering to collectively lead the department. We’re looking for someone who can manage their team independently while still working well with others and driving collective improvement.

⏳ This role will be advertised for 2 weeks. Applications close on Wednesday 13th November at 4pm.


🌈 The application journey has 4 key steps:

Application
Recruiter Call
Leadership/Stakeholder Interview
Role Specific/Technical Interview


What’s in it for you:

💰 £48,000 - £70,000  ➕ stock options & benefits 

📍This role is a UK remote based role

📚Learning budget of £1,000 a year for books, training courses and conferences

➕Much more, see our full list of benefits here

#LI-DR

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2023 Diversity and Inclusion Report and 2023 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊