FreshRemote.Work

Operations Lead - Muntinlupa, Metro Manila

Metro Manila

General

What we do ๐Ÿชต

Our mission is to empower building materials suppliers with great technology. There are over $1,000,000,000,000 of building materials bought in the US every year, and many of these transactions happen in on-prem point-of-sale systems. We want to bring these transactions online, enabling better experiences for contractors and homeowners alike.

Key Responsibilities ๐Ÿ“‹

A. Recruiting

  • ๐Ÿ“Œ Candidate Sourcing: Utilize LinkedIn to source candidates based on feedback from the hiring manager.

  • ๐Ÿ“‹ Application Review: Screen applications, filtering candidates for rejection or progression according to hiring manager input.

B. Finance

  • ๐Ÿ’ป Financial Modeling: Update the companyโ€™s operating plan weekly.

  • ๐Ÿ“Š Bookkeeping: Manage transactions and deliver monthly financial statements (P&L, Balance Sheet, and Cash Flow).

  • ๐Ÿ’ฐ Receivables Management: Ensure accounts receivable (AR) is below 5% of ARR by collecting overdue SaaS payments.

    • Maintain near-zero overdue amounts (61+ days) on the AR Aging Report.

  • ๐Ÿ“ Payables: Ensure all bills are paid promptly and strategically:

  • โš ๏ธ Flag anomalies, negotiate terms, and optimize payments for rewards/rebates

  • ๐Ÿงพ Reimbursements and Mileage: Process employee reimbursements and mileage claims.
    โšก Disputes: Handle client payment disputes:

    • Identify clients and sales linked to disputes.

    • Recover funds and communicate outcomes to clients.

    • Maintain records and notes in Stripe.

C. Client Success

  • โœ… Compliance: Keep Stripe Connected Accounts โ€œRestricted Soonโ€ at zero by following up with clients weekly.

  • ๐Ÿ“„ Reports: Deliver recurring reports to clients based on their required cadence.

D. Sales & Marketing

  • ๐Ÿ“‚ Salesforce Data Management: Update and maintain Salesforce records as directed by Account Executives (AEs).

    • Example: Add Ace Hardware contacts to Salesforce accounts.

  • โœ๏ธ Client Success Stories: Interview live clients, draft success stories, and publish them on the website.

  • ๐Ÿ“ข LinkedIn Engagement: Publish weekly LinkedIn posts on go-lives, tagging clients, AEs, and including photos.

  • ๐ŸŒ Google Ads: Manage and optimize Google AdWords campaigns.

E. Human Resources (HR)

  • ๐Ÿงฎ Payroll Compliance: Ensure compliance with all state and local payroll tax regulations. Maintain accurate records.

  • ๐Ÿ“ˆ Commissions Management: Calculate and process monthly commissions after securing AE approval.

  • ๐Ÿ‘ฉโ€๐Ÿ’ผ Employee Support: Address employee questions related to benefits and payroll, escalating as necessary.

F. Virtual Assistant Tasks

  • ๐Ÿ“ง Email Management: Organize and respond to emails, flagging high-priority items.

  • ๐Ÿ“† Calendar Coordination: Schedule meetings and appointments, ensuring no conflicts.

  • ๐Ÿ“ Document Preparation: Draft, edit, and format documents or presentations.

  • ๐Ÿ” Research: Conduct ad hoc research tasks and compile data for decision-making.

  • ๐Ÿ› ๏ธ General Administrative Support: Assist with miscellaneous tasks as needed to support the team.

Work Schedule ๐Ÿ“ˆ

  • โฐ Hours: 6:00 AM - 3:00 PM Philippine Time, Tuesday to Saturday.

  • ๐ŸŒ™ Occasional Night Calls: Some tasks may require 15-30 minute calls during US working hours.

Compensation and Benefits

  • ๐Ÿ’ฐ Compensation: $700/month

  • ๐Ÿ“ Independent Contractor: You will be responsible for filing and paying your own taxes.

  • ๐Ÿฝ๏ธ Monthly dinners in Alabang/BGC area.

  • ๐Ÿ“š Unlimited audiobooks via our team subscription to Libro.

  • ๐Ÿ›‘ Other benefits below are not included. As an independent contractor, you are not eligible for benefits.

Requirements ๐Ÿ”

  • ๐Ÿ“š You hold a bachelorโ€™s degree in a related field, such as Business Administration, Information Technology, Management Information Systems, Accounting, Finance, or a similar discipline.

  • Be located in Metro Manila or surrounding locations (Laguna, Rizal, Cavite, and Bulacan)

  • ๐Ÿ“Š Proven experience in operations, finance, HR support, or recruiting.

  • ๐Ÿ› ๏ธ Proficiency in tools such as Salesforce, Google Sheets, Stripe, and LinkedIn Recruiter.

  • ๐ŸŽฏ Exceptional organizational skills with a strong attention to detail.

  • ๐Ÿ’ฌ Strong communication and interpersonal skills for client and team interactions.

  • ๐Ÿ”’ Ability to handle sensitive information with confidentiality.

  • ๐Ÿ’ป Equipment: Must provide your own computer/laptop and other necessary equipment.

  • ๐ŸŒ Internet: Must have a reliable internet connection suitable for remote work and virtual meetings.

Interview Process โœ๏ธ

  1. Screening Call (30 minutes): ๐Ÿ“ž A remote call with Czarina, an Operations Lead at Rundoo.

  2. Interview (30 minutes): ๐Ÿ’ป A remote interview with Amanda, Head of Finance, Recruiting, and Operations.

  3. Homework Assignment (2-hour prep): ๐Ÿ“ Instructions for the task will be sent after the introductory call.

  4. On-Site Interview (1 hour): ๐Ÿข An in-person interview with Amanda focusing on your ability to learn quickly.

  5. Culture Fit Discussion (30 minutes): ๐ŸŒŸ A remote conversation with Sydney, an Operations Lead, about your background, aspirations, and alignment with company values.

  6. Reference Check: โœ… Provide two substantial references for evaluation.

Who we are

In alphabetical order:

  1. Adam (Territory Account Executive): studied Communications at UConn (Go Huskies!) and worked as an AE at a large cloud software company (Box); a frequent at concerts around the greater NYC area in his spare time ๐Ÿซก

  2. Amanda (Head of Finance & Operations): studied Marketing Management at De La Salle University; worked in recruiting & operations at a few Bay Area startups; loves building teams, scuba diving, & hiking! ๐Ÿคฟ ๐Ÿž๏ธ

  3. Andrew (CTO): studied computer science & humanities at Stanford; worked as a software engineer and head of engineering at Apple & Anova; danced with the SF ballet (where he met his wife)! ๐Ÿฉฐ

    • Gemma (Andrew's Bernedoodle): *fiercely protecting Andrew* ๐Ÿถ

  4. Andy (Territory Account Executive): studied Business Management at Oklahoma State University (Go Pokes); worked as an AE for large tech like Cisco System and small startups BeckTech and TrackStreet; do you need a 4th? โ›ณ๏ธ๐ŸŒ๐Ÿผโ€โ™‚๏ธ

  5. Boxuan (Engineering): studied computer science at the Ohio State University; worked as an engineer at Bytedance, jd.com, Shape security and A10networks. I like hiking in spare time.

  6. Brian (Engineering): studied computer science & applied math at NJIT and UC Davis; worked as an engineer at Google, Snap, and Common Networks; LoL player and Earthquakes fan โšฝ

    • Luna (Brian's chocolate lab): *looking longingly at YB* ๐Ÿฆฎ

  7. Claire (Head of Client Success): studied History at Dartmouth College; worked in Account Management and Customer Success at Yahoo, Outlier AI, and Persona; loves following women's sports and studying architecture ๐Ÿ‘๐Ÿก

  8. Clara (Territory Account Executive): studied Literature at University College London; worked in GTM strategy for a feminine health tech startup in Paris and then came to the bay to work in sales for Verkada; often seen doing a headstand ๐Ÿง˜โ€โ™€๏ธ

  9. Daniel (Territory Account Executive): studied Biology at University of Washington, worked in sales in pharmaceuticals at Eli Lilly and in FinTech at PitchBook; often found playing volleyball ๐Ÿ

  10. Emmie (Engineering): studied math & computer science at Stanford; worked as a software engineer at Flexport; loves confetti cake ๐Ÿง and almond croissants ๐Ÿฅ

  11. Erin (Territory Account Executive): studied Communications and Biology at Union University; worked in SaaS sales at Cisco and Bloomerang; avid traveler to Kenya since 2009 ๐ŸŒ ๐Ÿฆ’

  12. George (Engineering): studied computer science at Stanford; worked as a software engineer at Facebook; exclusively reacts on Slack with the shaka! ๐Ÿค™

  13. Jackson (Engineering): studied computer science at Stanford; worked as an engineer at Palo Alto Networks and startup SafeStop. Avid runner and raising my two cats Walter and Jesse.

  14. Jonathan (Territory Account Executive): studied Linguistics at Cedarville University; worked in SaaS implementation for startup Tekion; has flown over 100k miles in the last year ๐Ÿ›ซ

  15. Jordan (Engineering): studied computer engineering at the University of Waterloo; interned at Rivian, IBM, and here before joining full-time; played the saxophone professionally ๐ŸŽท

  16. Kyle (Territory Account Executive): Studied Anthropology and History at UNCW; Has been a seller for companies big and small, mostly in the Software space. Is self-taught in catching snakes barehanded๐Ÿ

    • Mango (Kyle's corgi): *demanding pets from everyone he meets* ๐Ÿพ๐Ÿฅญ

  17. Lej (Client Success) working directly in the field of software for the last three years helping entrepreneurs and start-ups alike. Aspires to create a smart home environment similar to the one depicted in the 1999 Disney movie "Smart House."๐ŸŽฎ

  18. Matt (Head of Sales): studied history at Northwestern; taught middle school in Chicago (hardest job ever), more recently worked in sales and general management at a fishing tackle company (Catch Co.); former competitive angler in college (bass fishing ๐ŸŽฃ)

  19. Nick (CEO): studied math & computer science at Stanford; worked as a trader at Bridgewater & Citadel and as a PM at Google & Enigma; distantly related to the founder of the Hershey company ๐Ÿซ

    • YB (Nick's Belgian Malinois): *looking longingly at Luna* ๐Ÿ•

  20. Noah (Product Designer): studied Art Practice at Stanford; worked as a Product Designer at several startups in consumer social; has too many hobbies including volleyball, pool, painting, gamedev, birdwatching, music, cooking, trivia, and sumo. ๐ŸŽฑ

  21. Rae (Sales Development Rep): Studied Business Management at University of Colorado; Worked as an account executive at Sumup; likely the only Colorado native who doesn't ski or snowboard. ๐Ÿ’ƒ๐Ÿป

  22. Santiago (Engineering): studied computer engineering at University of Waterloo; worked as SWE intern at The Cooperators, Inflight, BitBakery, Replicant; played lots of soccer, loves rap and r&b ๐ŸŽง

  23. Tyler (Data and Client Success): studied general education and tech at Cabrillo College; worked as a system administrator for a short time and at a paint store (Kings paint!!!) for eight years, manager for two; likes to play most video games, currently playing Diablo 4. ๐Ÿ•น

  24. Umer (Engineering): studied computer science at National University of Singapore; worked as a SWE intern at Visa and an NLP chatbot startup; has an identical twin! ๐Ÿ‘ฏโ€โ™‚๏ธ

  25. Vidhan (Product): studied Biomedical Engineering and Econ at Duke; Worked as a PM at Hinge Health and BuildZoom. Previously at Zenefits. Founder Urova Medical; ๐Ÿช

    • Waffle (Vidhan's Labradoodle): Stealing whatever food can be found ๐Ÿถ

  26. Zach (Design): studied product design at Stanford; worked in design at a few startups; currently wearing socks with cocktails on them! ๐Ÿน

What we stand for โญ๏ธ

The values we hold most dear are learning through feedback and experimentation, enjoying our time together, truly empathizing with clients (we've worked at paint stores & lumber yards!), building a diverse team, and driving to achieve as fast as we can.

How we've fundraised ๐Ÿ’ฐ

We've raised $18m across three rounds:

  1. A $2m pre-seed led by Kent Bennett at Bessemer with participation from Plug & Play, Quiet Capital, and Sequoia.

  2. A $5m seed led by Caitlin Bolnick Rellas at CRV.

  3. An $11m series A led again by Bessemer and CRV.

Benefits ๐Ÿฉบ

  • Medical, vision, and dental insurance with 100% premiums covered for you, 50% for dependents (~$5-6k/yr) ๐Ÿฅ๐Ÿฅธ๐Ÿฆท

  • Daily lunch (~$4k/yr) ๐Ÿฅ˜

  • Learning materials and Coursera courses (~$1k/yr) ๐Ÿ“š

  • Unlimited audiobooks via our team subscription to Libro ($500/yr) ๐ŸŽง

  • Gym membership! (~$1200/yr) ๐Ÿ’ช

  • Unlimited PTO ๐Ÿ–๏ธ

  • Betterment 401k ๐Ÿฆ

  • Dog-friendly office ๐Ÿถ

  • And more! If you have ideas, let us know ๐Ÿ™‚

Apply

Job Profile

Regions

Asia/Pacific

Countries

Philippines

Restrictions

Independent contractor Not eligible for benefits

Benefits/Perks

Monthly dinners Unlimited audiobooks

Tasks
  • Application review
  • Calendar coordination
  • Candidate sourcing
  • Client payment disputes
  • Document preparation
  • Email management
  • Employee support
  • Financial statements
  • General administrative support
  • Manage google adwords campaigns
  • Manage transactions
  • Payroll compliance
  • Publish client success stories
  • Salesforce data management
  • Schedule meetings
  • Source candidates
Skills

Accounts Payable Accounts Receivable Administrative Support Attention to detail Bookkeeping Building Materials Calendar coordination Client Success Communication Compliance Document Preparation Email Management Financial modeling Google Ads Google Sheets Interpersonal Organizational Payroll Compliance Recruiting Research SaaS Sales Salesforce Screening Sourcing Stripe

Experience

3 years

Education

Accounting Applied Math Bachelor's degree Biology Business Management Communications Computer Science Finance Humanities Marketing Math Related Field

Timezones

Asia/Manila UTC+8