Operations Lead

Metro Manila

Rundoo

USD 36K+ Full Time Senior Mid

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Published 1 week ago

General

What we do 🪵

Our mission is to empower building materials suppliers with great technology. There are over $1,000,000,000,000 of building materials bought in the US every year, and many of these transactions happen in on-prem point-of-sale systems. We want to bring these transactions online, enabling better experiences for contractors and homeowners alike.

Key Responsibilities

A. Recruiting

📌 Candidate Sourcing: Utilize LinkedIn to source candidates based on feedback from the hiring manager.
📋 Application Review: Screen applications, filtering candidates for rejection or progression according to hiring manager input.

B. Finance

💻 Financial Modeling: Update the company’s operating plan weekly.
📊 Bookkeeping: Manage transactions and deliver monthly financial statements (P&L, Balance Sheet, and Cash Flow).
💰 Receivables Management: Ensure accounts receivable (AR) is below 5% of ARR by collecting overdue SaaS payments.

Maintain near-zero overdue amounts (61+ days) on the AR Aging Report.

📝 Payables: Ensure all bills are paid promptly and strategically:

⚠️ Flag anomalies, negotiate terms, and optimize payments for rewards/rebates

🧾 Reimbursements and Mileage: Process employee reimbursements and mileage claims.
⚡ Disputes: Handle client payment disputes:

Identify clients and sales linked to disputes.
Recover funds and communicate outcomes to clients.
Maintain records and notes in Stripe.

C. Client Success

✅ Compliance: Keep Stripe Connected Accounts “Restricted Soon” at zero by following up with clients weekly.
📄 Reports: Deliver recurring reports to clients based on their required cadence.

D. Sales & Marketing

📂 Salesforce Data Management: Update and maintain Salesforce records as directed by Account Executives (AEs).

Example: Add Ace Hardware contacts to Salesforce accounts.

✍️ Client Success Stories: Interview live clients, draft success stories, and publish them on the website.
📢 LinkedIn Engagement: Publish weekly LinkedIn posts on go-lives, tagging clients, AEs, and including photos.
🌐 Google Ads: Manage and optimize Google AdWords campaigns.

E. Human Resources (HR)

🧮 Payroll Compliance: Ensure compliance with all state and local payroll tax regulations. Maintain accurate records.
📈 Commissions Management: Calculate and process monthly commissions after securing AE approval.
👩‍💼 Employee Support: Address employee questions related to benefits and payroll, escalating as necessary.

F. Virtual Assistant Tasks

📧 Email Management: Organize and respond to emails, flagging high-priority items.
📆 Calendar Coordination: Schedule meetings and appointments, ensuring no conflicts.
📝 Document Preparation: Draft, edit, and format documents or presentations.
🔍 Research: Conduct ad hoc research tasks and compile data for decision-making.
🛠️ General Administrative Support: Assist with miscellaneous tasks as needed to support the team.

Work Schedule and Compensation

⏰ Hours: 6:00 AM - 2:00 PM Philippine Time, Tuesday to Saturday.
🌙 Occasional Night Calls: Some tasks may require calls during US working hours.
💵 Pay: $175 per week.
📜 Contract Type: Independent contractor (responsible for managing own taxes).
❌ Benefits: No additional benefits included. Benefits below are not included.
🍽️ Co-Working & Team Dinners: Monthly co-working session (requirement) in Muntinlupa. Monthly PH Team dinners (optional) in Muntinlupa/BGC/Makati.

Requirements

💻 Equipment: Must provide your own computer/laptop and other necessary equipment.
🌐 Internet: Must have a reliable internet connection suitable for remote work and virtual meetings.

📚 Bachelors degree in Business Management or a related discipline
📊 Proven experience in operations, finance, HR support, or virtual assistant roles.
🛠️ Proficiency in tools such as Salesforce, Google Sheets, Stripe, and LinkedIn Recruiter.
🎯 Exceptional organizational skills with a strong attention to detail.
💬 Strong communication and interpersonal skills for client and team interactions.
🔒 Ability to handle sensitive information with confidentiality.

Who we are

In alphabetical order:

Adam (Territory Account Executive): studied Communications at UConn (Go Huskies!) and worked as an AE at a large cloud software company (Box); a frequent at concerts around the greater NYC area in his spare time 🫡
Amanda (Head of Operations): studied Marketing Management at De La Salle University; worked in recruiting and operations at a few bay area startups; loves SCUBA diving and hiking! 🌊
Andrew (CTO): studied computer science & humanities at Stanford; worked as a software engineer and head of engineering at Apple & Anova; danced with the SF ballet (where he met his wife)! 🩰
- Gemma (Andrew's Bernedoodle): *fiercely protecting Andrew* 🐶
Andy (Territory Account Executive): studied Business Management at Oklahoma State University (Go Pokes); worked as an AE for large tech like Cisco System and small startups BeckTech and TrackStreet; do you need a 4th? ⛳️🏌🏼‍♂️
Boxuan(Engineering): studied computer science at the Ohio State University; worked as an engineer at Bytedance, jd.com, Shape security and A10networks. I like hiking in spare time.
Brian (Engineering): studied computer science & applied math at NJIT and UC Davis; worked as an engineer at Google, Snap, and Common Networks; LoL player and Earthquakes fan ⚽
- Luna (Brian's chocolate lab): *looking longingly at YB* 🦮
Claire (Client Success Lead): studied History at Dartmouth College; worked in Account Management and Customer Success at Yahoo, Outlier AI, and Persona; loves following women's sports and studying architecture 🏑🏡
Clara (Territory Account Executive): studied Literature at University College London; worked in GTM strategy for a feminine health tech startup in Paris and then came to the bay to work in sales for Verkada; often seen doing a headstand 🧘‍♀️
Daniel (Territory Account Executive: studied Biology at University of Washington, worked in sales in pharmaceuticals at Eli Lilly and in FinTech at PitchBook; often found playing volleyball 🏐
Emmie (Engineering): studied math & computer science at Stanford; worked as a software engineer at Flexport; loves confetti cake 🧁 and almond croissants 🥐
Erin (Territory Account Executive): studied Communications and Biology at Union University; worked in SaaS sales at Cisco and Bloomerang; avid traveler to Kenya since 2009 🌍 🦒
George (Engineering): studied computer science at Stanford; worked as a software engineer at Facebook; exclusively reacts on Slack with the shaka! 🤙
Jackson (Engineering): studied computer science at Stanford; worked as an engineer at Palo Alto Networks and startup SafeStop. Avid runner and raising my two cats Walter and Jesse.
Joe (Director of Growth): studied math & computer science at Stanford; worked as a consultant at Bain & Company; has been pulled over for speeding on a bicycle but never in a car 🚴‍♂️
Jonathan (Implementation): studied Linguistics at Cedarville University; worked in SaaS implementation for startup Tekion; has flown over 100k miles in the last year 🛫
Jordan (Engineering): studied computer engineering at the University of Waterloo; interned at Rivian, IBM, and here before joining full-time; played the saxophone professionally 🎷
Kyle (Territory Account Executive): Studied Anthropology and History at UNCW; Has been a seller for companies big and small, mostly in the Software space. Is self-taught in catching snakes barehanded🐍
- Mango (Kyle's corgi): *demanding pets from everyone he meets* 🐾🥭
Lej (Implementation) working directly in the field of software for the last three years helping entrepreneurs and start-ups alike. Aspires to create a smart home environment similar to the one depicted in the 1999 Disney movie "Smart House."🎮
Matt (Territory Account Executive): studied history at Northwestern; taught middle school in Chicago (hardest job ever), more recently worked in sales and general management at a fishing tackle company (Catch Co.); former competitive angler in college (bass fishing 🎣)
Max (Product Manager): studied neuroscience at Dartmouth; worked as a consultant at Bain & Company and as a PM for RabbitHole; has broken his neck exactly one time (and coincidentally has tried parkour exactly one time 🤸‍♀️)
Nick (CEO): studied math & computer science at Stanford; worked as a trader at Bridgewater & Citadel and as a PM at Google & Enigma; distantly related to the founder of the Hershey company 🍫
- YB (Nick's Belgian Malinois): *looking longingly at Luna* 🐕
Noah (Product Designer): studied Art Practice at Stanford; worked as a Product Designer at several startups in consumer social; has too many hobbies including volleyball, pool, painting, gamedev, birdwatching, music, cooking, trivia, and sumo. 🎱
Rae (Territory Account Executive): Studied Business Management at University of Colorado; Worked as an account executive at Sumup; likely the only Colorado native who doesn't ski or snowboard. 💃🏻
Santiago (Engineering): studied computer engineering at University of Waterloo; worked as SWE intern at The Cooperators, Inflight, BitBakery, Replicant; played lots of soccer, loves rap and r&b 🎧
Tyler (Client Success): studied general education and tech at Cabrillo College; worked as a system administrator for a short time and at a paint store (Kings paint!!!) for eight years, manager for two; likes to play most video games, currently playing Diablo 4. 🕹
Umer (Engineering): studied computer science at National University of Singapore; worked as a SWE intern at Visa and an NLP chatbot startup; has an identical twin! 👯‍♂️
Vidhan (Product): studied Biomedical Engineering and Econ at Duke; Worked as a PM at Hinge Health and BuildZoom. Previously at Zenefits. Founder Urova Medical; 🍪
- Waffle (Vidhan's Labradoodle): Stealing whatever food can be found 🐶
Zach (Design): studied product design at Stanford; worked in design at a few startups; currently wearing socks with cocktails on them! 🍹

What we stand for ⭐️

The values we hold most dear are learning through feedback and experimentation, enjoying our time together, truly empathizing with clients (we've worked at paint stores & lumber yards!), building a diverse team, and driving to achieve as fast as we can.

How we've fundraised 💰

We've raised $18m across three rounds:

A $2m pre-seed led by Kent Bennett at Bessemer with participation from Plug & Play, Quiet Capital, and Sequoia.
A $5m seed led by Caitlin Bolnick Rellas at CRV.
An $11m series A led again by Bessemer and CRV.

Benefits 🩺

Medical, vision, and dental insurance with 100% premiums covered for you, 50% for dependents (~$5-6k/yr) 🏥🥸🦷
Daily lunch (~$4k/yr) 🥘
Learning materials and Coursera courses (~$1k/yr) 📚
Unlimited audiobooks via our team subscription to Libro ($500/yr) 🎧
Gym membership! (~$1200/yr) 💪
Unlimited PTO 🏖️
Betterment 401k 🏦
Dog-friendly office 🐶
And more! If you have ideas, let us know 🙂

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