Operations Intern

About Us:

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward. 

Headquartered in Chicago, with locations in 50+ countries across the world, BCD M&E’s team of 1,800+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.

While we can’t guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something. 

See what life is about at BCD M&E at bcdme.com/careers

The BCD Meeting & Events Internship Program Overview

The Internship Program is designed to provide students with meaningful opportunities to increase their knowledge and professional skills within a real employment setting.  The intern will accomplish this by becoming a temporary member of a team and project manage and/or contributing to projects which have a clear strategy, scope, start/finish dates, and deliverables. Interns will collaborate with a passionate group of experts who pride themselves on delivering enterprise-wide solutions and support from one end of the meeting cycle to the other.

It is our goal to create an internship experience that allows the intern to make a solid contribution to the agency while benefiting from experiential learning that links the objectives of their academic/internship requirements while gaining practical experience in the field.  The intern will be dedicated to one team for the duration of their internship but through training, shadowing, and interactions will gain experience and/or have exposure to the following activities:

•    Operations and Logistics of Event Production
•    Project Staffing
•    Data Management on Monday.com

We pride ourselves on providing prompt, accurate & quality customer service. We are looking for the same attributes in candidates for our internship program.  
 

Internship Position Details
•    The internship anticipated start is Fall 2024 and anticipated end Winter 2024 (approx. 10 weeks total). Interns are expected to commit to a part-time internship curated around their potential class schedules.
•    Estimated working hours: 15 hours per week Monday through Friday pending class and semester schedules. We will flex to your school schedule!
•    The internship is a paid position and will have an hourly rate of $20 an hour. (Subject to taxes)
•    Interns are subject to BCD M&E rules and policies. 
•    The internship is Hybrid in our Chicago office: Estimated 3 days in office, 2 days from home. Address: 500 W. Madison St., Suite 1200, Chicago, IL 60661. 
 

Reporting Structure
The intern will report to a Stevie Turski within the department where the internship sits.  
 

Intern – Operations Coordinator 

General Responsibilities: 
The Operations Coordinator Intern will get hands-on experience assisting the operations team with a variety of admin-based tasks. They may assist with the development and monitoring of Monday.com boards, aid in the creation of SOPs, event-based organization and data entry, cross reference Production and Content player assignments, scheduling Content Freelancers, and Internal Employees, create job numbers for Events and Content, add new freelancers to our database, and send new freelancers our contract. 

Essential Job Functions: 

• Must be able to come to work promptly and regularly
• Must be able to take direction and work well with others
• Must be able to work under stress and meet deadlines
• Must be able to concentrate and perform accurately while meeting applicable productivity measures
• Must be able to change productively and to handle other tasks as assigned

Job Specific Essential Duties and Responsibilities: 

• Assist with items such as cross-checking lists, creating SOPs, managing company calendar for staffing, verbal and written correspondence with freelancers and employees, etc
• Learn various aspects of staffing for content and events 
• Adhere to all deadlines, turnaround timelines & compliance requirements
• May provide on-site program assistance as needed
• Respond to freelancer and employee emails and requests
• Maintain the highest level of quality, professionalism and integrity when interacting with attendees, clients, suppliers and team-mates
• Assume other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position and can add value
• Business professional
• Listen attentively
• Attention to detail
• Strong organizational skills
• Strong verbal and written communication skills
• Positive attitude
• Capacity of problem solving – anticipating, initiating and resolving freelancer or staffing issues
• Ability to identify company needs and respond creatively listening to information, asking probing questions, applying knowledge and determining solutions
• Ability to work well under pressure and adapt to ever-changing scenarios
• Ability to initiate new ideas
• Ability to delegate with respect
• Accept responsibility for projects, team and self

Qualifications:

• In the process of securing a Bachelor's degree with a major in communications, business, hospitality, event management or a related field
• Strong computer skills
• Comfortable with basic Excel (sorting & formatting, basic formulas) 
• Excellent communication and interpersonal skills with the ability to interface at all levels of management and personnel both internally and externally  (encompasses verbal, written, and listening)
• Able to establish a high level of trust and credibility in the organization 
• Ability to nurture and work in fast-paced, team-oriented environment
• Flexible; ability to adapt to changing priorities and multiple tasks
• Team oriented

THE PERKS

Flexible Working
We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best.

Room to Grow
Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow.

Everyone has a voice
We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected.

Make your move
The diversity of roles across BCD M&E’s global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career — there’s always room to move.

We’ve got you covered
Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program.

We’re positive. You’ll love it.
It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways.
 

The Operations Intern will receive $20 per hour (subject to taxes) for hours worked. Working hours will be determined by the candidate's class or semester schedule, but estimated to be 15 hours weekly Monday through Friday.

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