Operations Excellence Systems Manager- Expansion

At HopSkipDrive, our goal is to create opportunity for all through mobility. 

We’re a technology company that solves complex transportation challenges where there is a heightened need for safety, equity, and care. Through our marketplace, we connect kids, older adults, or anyone needing extra support to highly-vetted caregivers on wheels. Through our software, we solve the biggest transportation challenges facing schools and school districts around the country. 

Founded by three moms as a solution to their own transportation challenges, we’ve now facilitated more than five million rides across over 17 states around the country. We continue to expand at a rapid pace, making the Inc. 5000 list four times, as well as the Deloitte 500 Fast-Growing Technology list. HopSkipDrive is a Series D company and has raised $100M in funding to date.

Who We Are

The Operations Excellence team is a new group focused on improving processes and bringing efficiencies across support, operations, compliance, and expansion teams. We're building this team to streamline workflows, boost performance, and ensure smooth operational scaling for growth. We’re seeking innovative thinkers to help shape the future. The Systems Manager role will be instrumental in ensuring our operational readiness for new market launches.

• Lead all new market expansion efforts related to driver onboarding, including understanding requirements, designing efficient onboarding workflows, and ensuring full compliance with federal, state, and local, regulations and client requirements. 
• Collaborate cross-functionally with Legal and Sales to define requirements and with Marketing to create clear and concise communications for CareDrivers.
• Engage directly with clients, with support from Sales, to understand their specific driver requirements and effectively communicate HopSkipDrive's onboarding processes and driver requirements. Advocate for our standard operating procedures by highlighting their benefits and persuading clients to adopt them.
• Train the Supply team on executing the onboarding workflow and seamlessly transition the market to them for launch once driver processing begins. Ensure the CareDriver Support team has the necessary information for ongoing support.
• Monitor new market performance through data analysis, identify areas for improvement in the onboarding process, and collaborate with the market Supply Manager to implement changes.
• Provide regular progress reports on new market expansion to stakeholders, demonstrating strong cross-functional communication and collaboration skills.
• Contribute to other cross-functional systems projects leverage operational expertise and problem-solving abilities, as needed.

Who You Are

We're seeking a process-oriented professional …