Operations Coordinator

Ragan Communications
Title: Operations Coordinator 
Job Type: Full Time, Remote (preferably based in New York or Chicago area)
Salary: $58,000-$60,000

Ragan Communications is seeking a highly organized and detail-oriented Operations Coordinator who will support the growth of our premium brand’s membership community and content serving  communicators, marketers and HR professionals.

This position within our Communications Leadership Council is ideal for a rising professional with project management skills, business smarts, and the drive to deliver results that matter. Creative problem-solvers will love our fast-paced entrepreneurial environment. Bring your strong desire to learn, collaborate, and contribute to the seamless operation of our community, internal processes, and platforms. Ready to make your mark at Ragan?

Key Responsibilities:

• Coordinate Daily Operations: Ensure efficient day-to-day operations by completing tasks to support member success, sales, content publishing, marketing, and business administration.
• Data and Record-Keeping: Research, update and maintain data via CRM database and other productivity platforms to ensure the integrity of records we rely on to serve members and reach prospects.
• Reporting: Generate and analyze reports on community metrics, membership engagement and market trends.
• Event Production: Provide technical support, booking coordination and internal communications for virtual and in-person events that engage members and partners.
• Community Engagement: Regularly update member portal with timely material from Ragan and other reputable sources and conduct weekly audits of member directory.
• Collaboration: Work closely with colleagues across Ragan’s departments, including sales, marketing, events, editorial, creative, and more, to support community growth and retention initiatives.
• Product Knowledge. Maintain fluency in Ragan’s suite of products and services and how they deliver value in marketplace while continually expanding knowledge about new solutions and best practices.
• Administrative Support: Report to the Chief Growth Officer for additional duties and projects as assigned.

Qualifications:

• Bachelor’s degree in communications, media, business administration or related field.
• Minimum of 2 years of work experience in a corporate setting, with a focus on project management, customer service support, or administrative support.
• Experience using CRM software and productivity tools.
• Advanced verbal and written communication skills.
• Strong customer advocacy with motivation to help others solve problems.
• Remote (or option to work in Chicago headquarters).

Benefits and Perks:
Our core values – Connection, Curiosity, Innovation, and Integrity – guide all we do and help define what’s important to us at Ragan. 

• Comprehensive health benefits 
• 401(k) with a generous employer match
• Company paid disability and life insurance
• Flexible work environment 
• Generous PTO and Paid Holidays
• Learning and development program 
• Early Friday office close year-round 

About Ragan
Ragan Communications is the leading media brand, and for more than 50 years, we’ve been serving communicators, marketers, and PR professionals at all stages of their career. Everything we do at Ragan is in the service of giving communicators ideas, intelligence, resources, connections, and inspiration to help them advance their brand’s mission and goals. Ragan Communications is an equal opportunity employer committed to a diverse and inclusive workplace and member of the Diversity Action Alliance.
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