Operations Center Specialist

Salary/Position Classification

• $36,640 - $40,000 Dependent on Experience, Annual, Non-exempt position
• 40 hours per week/24-7 Operations
• 100% Remote Work Availability: No
• Hybrid Work Availability: No

Purpose of Position

The 24/7 Operations Center is responsible for receiving, coordinating, and dispatching emergency and non-emergency calls related to overall campus operations. The Center is also responsible for central station monitoring for critical UND systems. This position works as part of a team within 24/7 Operations Center.

Duties & Responsibilities

• Answer calls for service and dispatch of appropriate personnel; responsible for customer-focused service. 
• Operate security and building automation control and maintenance systems; locate, implement, and document required changes as needed per the request received from Facilities Management staff; prepare and maintain departmental records 
• Follow established procedures for issuing to or returning keys and electronic door access 
• Assists in timely and appropriate dispatch of officers and first responders during incident response Provide back up for Operations Center Manager during emergency situations 

Required Competencies

• Attendance and punctuality consistently maintained; follows correct procedures for notification
• Use work time appropriately for work activities; attend meetings promptly
• Demonstrate flexibility in scheduling and accepting work assignments
• Follow procedures for requesting leave and reporting absences; provide necessary documentation/releases
• Remain calm, professional, and collegial in all circumstances

Minimum Requirements

• Associate's degree in related field or 3 years experience in emergency management, dispatch, operations or equivalent
• Two years operations experience in customer service.
• Experience with Microsoft Word and Excel
• Successful completion of Criminal History Background Check

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the US and to complete the required employment eligibility verification form upon hire. This position does not support visa sponsorship for continued employment.

Preferred Qualifications

• Experience with Operations Center Software and systems or equivalent, such as building automation, security alarms, electronic door access, camera surveillance, mass notification, and virtual emergency management.
• Experience with TDD equipment