Operations Associate - Remote USA

Public Partnerships LLC, supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and “self” direct their own long-term home care. 

Our role as the nation’s largest and most experienced Financial Management Service provider is to assist those eligible Medicaid recipients to choose and pay for their own support workers and services within their state-approved personalized budget. We are appointed by states and managed healthcare organizations to better serve more of their residents and members requiring long-term care and ensure the efficient use of taxpayer funded services.

Our culture attracts and rewards people who are results-oriented and strive to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference in helping transform the lives of the consumers we serve. 

Duties & Responsibilities:

· Processes timesheets by entering hourly timesheet data, submitted by provider’s from assigned state programs, into PPL’s automated financial management system;

· Oversees the collection and compilation of timesheets in all programs using an automated document scanning verification process, within standard PPL performance metrics;

· Oversees the comparison and correction of timesheets in all programs that have been captured by the Optical Character Recognition software, if necessary, to ensure the accuracy of information being submitted;

· Verifies all timesheets submitted by the various associates’ prior to the quality control process;

· Conducts timesheet reporting as directed by the department supervisor, for future process improvement opportunities

· Creates support tickets in internal database system- Portal, and direct them to the correct department or individuals required to resolve the particular issue at hand;

· Responds to incoming departmental support tickets in Portal to solve outstanding issues, within contract requirements;

· Oversees the support ticket creation by Timesheet Associates, and direct to appropriate department or individuals for problem resolution as needed

· Performs special projects that are designed to explore ways to improve accuracy, efficiency and the timeliness of timesheet data submission

Required Skills:

· Must be able to deliver a minimum of 14,000 key strokes per hour

· Must possess an ability to perform data entry, using dual monitors

· Project management skills

· Must be computer savvy with the ability to learn new software quickly

· Must have excellent accuracy and pay attention to detail

· Must have the ability to effectively communicate 

· Must be process …