Operations Analytics Lead

Two Chairs is building a new kind of mental health system based on the idea that the status quo isn’t good enough. Industry-best clinician experiences, better client outcomes, groundbreaking innovation, and access to the highest quality care are how we’ll raise the bar for the entire industry. With that, we're excited and honored to have been recognized as a 2024 Great Place to Work, 2024 Fortune Best Workplaces in the Bay Area, and 2023 San Francisco Business Times Bay Area Best Places to Work.

Diversity, equity, and inclusion are the principles guiding how we build our business and teams. We encourage interested candidates from diverse backgrounds to apply even if they don't think they meet every expectation of the role.

About the role 

As an Operations Analytics Lead on our Operations team, you will be at the forefront of driving data-informed decision-making to support Two Chairs’ mission of expanding access to exceptional mental health care. This role is pivotal in ensuring our business operates efficiently and scales effectively as we grow. 

You’ll leverage data analysis and modeling to generate actionable insights, provide strategic recommendations, and improve operational processes across key areas such as clinician staffing, productivity, and client care timelines. Collaborating cross-functionally with teams across Growth, Data Science, Clinical Recruiting, and Clinical Operations, you’ll ensure alignment and drive initiatives that positively impact both clinicians and clients. 

This is an exciting opportunity for someone with strong analytical skills, a passion for mental health, and a desire to make a tangible impact in a rapidly growing organization. 

Core Areas of Responsibility 

Model Building and Analysis 

• Develop and refine forecasting models to support scalable growth and sustainable operations. 
• Dive into key metrics like clinician utilization and client care timelines to identify trends and areas for improvement.
• Provide actionable insights to guide staffing strategies, resource allocation, and operational priorities.
• Evaluate and recommend countermeasures to ensure business alignment with clinician utilization and client experience goals.

Cross-Functional Collaboration 

• Partner with teams across Growth, Clinical Recruiting, and Clinical Operations to align strategies and ensure operational success.
• With Data Science, co-create models and algorithms to meet key client and business outcomes
• Communicate insights and recommendations effectively to influence decision-making across diverse teams.
• Support the implementation of new operational …