Operations Administrator, Physician Health Program

At Doctors of BC our vision is to promote a social, economic, and political climate in which members can provide the citizens of BC with the highest standard of health care, while achieving maximum professional satisfaction and fair economic reward.

Together, we make a difference so our doctors can make theirs. Join us today!

THE JOB:  Operations Administrator, PHP

The starting salary range falls within the minimum to mid-point of the salary range.

Starting Salary Range: $51,360 - $64,200

Reporting to the Manager, PHP Business Operations, the Operations Administrator, PHP provides project support to the Manager PHP Business Operations, as well as engages in administrative support activities that pertain to the wider PHP team.

The Operations Administrator must be able to navigate through the day to day operational processes of the team and work through daily administrative tasks, such as meetings management, accounts payable work and managing client requests but also be able to take on smaller scale operational projects independently and assist the Manager PHP Business Operations, on larger scale operational projects pertaining to quality control of business processes or process improvements.

The position requires strong organizational and proactive coordination skills, and the ability to manage multiple priorities simultaneously. The Operations Administrator is expected to have excellent oral and written communication skills as they will communicate with varied stakeholders in an informative or consultative manner. This role requires someone who has outstanding attention to detail, a high-level of confidentiality and possesses a strong business acumen. The documentation maintained by this role supports the PHP team, the PHP managers and our clients.

WHAT SUCCESS LOOKS LIKE

Building Relationships (I):

• Establishes and maintains relationships with peers and contacts with access to information and to key business partners
• Seeks and shares information and advice on how to get things done and who to involve

Communication for Results (I):

• Converses with, and writes to, peers in ways that support transactional and administrative activities
• Explains the immediate context of the situation, asks questions with follow-ups, and solicits advice prior to taking action.
  
  

Initiative (I):

• Seeks out new challenges that require low to occasionally moderate risk taking and receives authorization from manager prior to acting
• Determines the resources, team support, and technical needs necessary to enable success and procures them
• Keeps responding to the challenge in spite of obstacles and setbacks

Problem Solving (I)

• Solicits input in gathering data that help identify and differentiate the symptoms and root causes of defined problems.
• Suggests alternative approaches that meet the needs of the organization, the situation, and those involved.
• Resolves problems and escalates issues with suggestions for further investigation and options for consideration as required.

Thoroughness (I):

• Follows and adheres to organizational systems that result in multiple routine yet critical activities to be identified and completed on time.
• Renegotiates priorities as necessary.
• Solicits feedback on performance in new tasks.
• Sets improvement standards to reduce errors, omissions, and oversights.

Doctors of BC Team Member:

Approaches work with a collaborative spirit recognizing we are better together. Embraces change, provides excellence in service and is accountable for their results and helping others achieve theirs. Does the right thing, not the easy thing. Speaks openly and honestly to tackle tough challenges and enrich relationships. Balances hard work with fun and is genuinely friendly and committed to other’s wellbeing.

WHAT YOU BRING

• High school graduation supplemented by post-secondary education such as business and secretarial courses, workshops and seminars as well as one year of related experience; OR an equivalent level or related work experience in lieu of post-secondary education may also be considered.
• Experience in health, nfp, government or business sectors is desirable.
• Excellent writing skills and proven ability to develop clear, concise and comprehensive written communication, including reports and providing recommendations to stakeholders.
• Excellent judgment in setting priorities, identifying issues and determining action required when working under pressure and deadlines.
• Superior interpersonal, oral communication and relationship management skills.
• Adept at balancing major concurrent tasks and projects, and working with both office and field staff in a coordinated manner.
• Proven ability to respond to a wide variety of issues and deal with unclear situations and conflicting demands, and to seek leadership direction and support with priority setting when needed.
• Excellent computer skills using Word, PowerPoint, Outlook and Excel.
• Demonstrated ability to work independently and as a member of the team.

Doctors of BC thanks all applicants; however, only those selected for an interview will be notified.

Doctors of BC celebrates diversity, challenges inequality and is committed to sustaining an inclusive and diverse community. We do not discriminate against any applicant regardless of age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, socio-economic background, political beliefs and affiliations, family circumstances or other irrelevant distinction.