Operational Training Specialist - Remote

JOB SUMMARY

The Operational Training Specialist supports the formation and execution of strategic training initiatives, which enable team members and leaders to achieve the company’s strategic vision. This individual is dedicated to building strong relationships that allow for providing guidance, counsel, and training to team members and leaders on workplace matters. As a mentor, the OTS will partner with leaders regarding team member retention improvement, performance management issues and learning and development plans. The OTS is also responsible for conducting training needs assessments and providing training solutions to include, implementation, administration, and/or design and delivery of high-quality programs that engage, align, inform, and inspire leaders in support of business strategy, goals, and initiatives. The OTS development initiatives are wide-ranging and include both long-term, sustained programming, and tailored, targeted learning experiences. The OTS evaluates the quality of delivered training using evaluation forms, assessments and other feedback measures developed to analyze training effectiveness; consults with management as needed to strategize ways to improve the effectiveness of market based and national training initiatives; makes recommendations to meet team member learning needs and competency requirements.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Others may be assigned.

• Function as both a liaison and an advisor and provides operational and technical training. Plans and facilitates the delivery of training for new-hire probationary and tenured employees for their assigned areas. 
• Develop strong working relationships with internal customers; acts as culture and retention improvement point of contact
• Support the development and execution of regulatory, procedural, and legal authority changes; plans, develops, updates, and delivers training that is consistent with the changes. Ensures training for employees in their assigned area is current. 
• Participates in the design and delivery of training programs, helps develop and prepare job aids, training manuals and other training material. Support the development and execution of learning experiences including instructor-led training, mentoring program, online programs and more.
• Create and manage classroom training curriculum in the learning management system; track schedules, enrollment, and attendance, and administer post-learning survey for instructor led virtual and in-person training.
• Conducts and participates in classroom instruction and on-the-job training. Coordinate all activities related to instructor-led training activities including personal travel coordination, and team member logistics such as room location, equipment, computer access, parking, and catering. 
• Collect, consolidate, and interpret internal and external data to understand the organization’s development needs; report data with appropriate frequency
• Reviews completed work for thoroughness, accuracy, timeliness, and …