Operational Strategy Specialist

About Us:

DailyPay is transforming the way people get paid. As a worktech company and the industry’s leading earned wage access solution, DailyPay uses an award-winning technology platform to help America’s top employers build stronger relationships with their employees. This voluntary employee benefit enables workers everywhere to feel more motivated to work harder and stay longer on the job while supporting their financial well-being outside of the workplace.

DailyPay is headquartered in New York City, with operations throughout the United States as well as in Belfast. For more information, visit DailyPay's Press Center.

The Role:

Our Operational Strategy Specialist role is to gather, interpret, and use data to help DailyPay, and our Partner Sites (BPO) improve their performance and meet goals. This role will include working cross-collaboratively across our internal DP team and externally with our BPO’s, in a variety of fields, including data, research, and project analysis. While the primary job description outlines specific duties, DailyPay may occasionally request additional tasks or responsibilities that fall outside the standard role, depending on the needs of the Customer Operations team.

If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications.

How You Will Make an Impact:

• Gather data: Collect information and statistics about DailyPay’s internal agents and partner sites (BPOs) KPI performance and Attendance
• Analyze data: Look for trends and identify areas for meaningful improvement both from a customer experience perspective and an agent/ operational efficiency perspective
• Develop conclusions: Use the data to initiate meaningful decisions and changes in the organization to drive metric improvements
• Communicate results: Present findings to internal and BPO stakeholders
• Create plans: Collaborate with Operational Delivery Supervisors on a plan to improve partner site output and streamline operations. Work with Ops Delivery and Partner Site OM’s to put the plan into action
• Client Support: Work to ensure client support metrics are delivered in accordance with requirements, create data output to be shared with the broader Customer Office team
• Customer Operations Data SME: work with the data team to ensure Customer Operations metrics are pulling correctly into Tableau from our various tech stack platforms
• Ad Hoc Analysis: Perform ad hoc analysis based on business need

What You Bring to The Team:

• Proficiency with Microsoft Excel or Google Sheets, with the ability to leverage array formulas that can perform one way and two way lookups in order to synthesize data
• Experience creating financial models, quantifying and forecasting the impact of initiatives on contact center costs
• Exceptional communication skills, including the ability to communicate in a group and individual setting as needed, should your insights need to be spoken to during any meetings had
• Excellent teamwork skills. Ability to work independently and as part of a team
• Strong problem-solving skills
• Strong organizational skills

Nice to Haves:

• Proficiency with computers and analytics software
• Prior experience in an analyst or data role

What We Offer:

• Exceptional health, vision, and dental care
• Opportunity for equity ownership
• Life and AD&D, short- and long-term disability
• Employee Assistance Program
• Employee Resource Groups
• Fun company outings and events
• Unlimited PTO
• 401K with company match

 

 

#BI-Remote #LI-Remote

 

Pay Transparency.  DailyPay takes a market-based approach to compensation, which may vary depending on your location. United States locations are categorized into three tiers based on a cost of labor index for that geographic area. The salary ranges are listed by geographic tier. Additionally, this role may be eligible for variable incentive compensation and stock options. Where a candidate fits within the compensation range for a role is based on their demonstrated experience, qualifications, skills, and internal equity. 

New York City$72,000—$94,000 USDRemote, Premium $65,000—$85,000 USDRemote, Standard$60,000—$80,000 USD

 

DailyPay is committed to fostering an inclusive, equitable culture of belonging, grounded in empathy and respect, which values openness to opinions, awareness of lived experiences, fair treatment and access for all. We strive to build and develop diverse teams to create an organization where innovation thrives, where the full potential of each person is engaged, and their views, beliefs and values are integrated into our ways of working. 

We encourage people of all backgrounds to join us on our mission. If you require reasonable accommodation for any aspect of the recruitment process, please send a request to peopleops@dailypay.com. All requests for accommodation will be addressed as confidentially as practicable.

DailyPay is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws.

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