Operational Risk Senior Analyst

OppFi is a tech-enabled, mission-driven specialty finance platform that broadens the reach of community banks to extend credit access to everyday Americans. Through best-in-class customer service, transparency, responsible lending, and financial inclusion, we support consumers, who are turned away by mainstream options, to build better financial health.

We are a team of caring, innovative, and inclusive individuals who thrive in being immersed in diverse talents, expertise, perspectives, and backgrounds. Our employees approach every new challenge with an unparalleled ability to see what could be rather than settle for what is. Our business principles guide us and create an open and collaborative culture where we improve 1% every day, and the best ideas always win! We welcome individuals who want to make an impact in the financial system by facilitating credit access, expanding financial inclusion, promoting financial health, and delivering exceptional customer service.

A few other fun facts about us. OppFi is one of the top consumer-rated financial platforms online, maintaining a 4.5/5.0-star rating on Trustpilot. We are a 2023 Crain’s Fast 50™ company and were named on Built In's 2024 Best Places to Work in Chicago.

About the job:

This role is within Oppfi Operational Risk Organization, with close partnerships with the business owners from Ops, Product, Marketing, and Credit. 

What you get to do:

• Execute various strategies and process-improvement efforts across OppFi to improve risk-management, control-design and co-execution of internal/Bank processes
• Perform root cause analysis for risk issues (e.g., issues, complaints, defects, findings etc.) with compelling reporting for all organizational levels to improve overall change-management capabilities (e.g., new initiatives) 
• Assist business owners with the refunds and accounts updates during remediation process
• Independently validate resolutions to ensure they adequately address root cause and evaluate where resolutions and/or corrective actions are sustainable
• Oversee documentation and evidence provided to support the closure and remediation of issues
• Develop reporting and trend analytics for business operation’s risk exposure and mitigation activities 
• Prepare and support business partners for internal and external exam management from self-disclosure identification, engagement, and final report remediations
• Partner with the business to design and implement first line monitoring controls
• Conduct monitoring and testing, while escalating issues to the business, working with the business to develop and implement management action plans, and providing effective challenge and validation of the plan
• Create a governance framework and repository of policies, procedures, and controls that protect our business from compliance exposure 
• Maintain a strong sense of time management and prioritization at all times and adapt well to a fast-paced business environment
• Regularly interface cross-functionally with almost all employee levels and departments across the business including Credit Risk and Originations, Operations, Marketing, Compliance, etc

What you will bring to the team:

• A robust understanding of OppFi’s business and related regulations - This hands-on, relevant experience and knowledge of consumer regulatory risks (e.g., SCRA, Fair Lending, UDAAP, AML/BSA, Privacy, etc.) will enable you to design and operationalize financial service operations.
• A passion for our FinTech mission - You’ll need at least 3+ years of experience in the FinTech (e.g., digital financial products and platform) or the financial services sector (e.g., banking, insurance, payment) to get a headstart on driving key initiatives across the business.
• A technical acumen - SQL experience needed to obtain data and drive analytics to identify emerging risks and build forecasts
• A passion for driving transformation - Adopting this philosophy will help you work on critical projects, while surfacing and implementing opportunities for innovation and improvement.
• A critical and analytical thinker - You’ll need these skills for supporting risk management efforts and understanding the three lines of defense, implementing approaches for assessing inherent risks, and evaluating control effectiveness.
• A curious mindset - You’ll need this superpower to identify and evaluate trends, identify root causes, and provide quick/thorough resolution. We'll need someone with a "big picture" lens who's comfortable challenging others and influencing the business.
• A fast learner - You’ll use this approach to understand compliance management systems, complaints management practices, and customer-level remediation processes.
• An excellent written, verbal, and interpersonal/team-management skills - You’ll use this skill set to interact with and effectively present to all levels in an organization, including C-suite stakeholders and regulators (as required).

Reports to:  Operational Risk Manager

Total Rewards and Benefits:

The starting base salary for this position is $71,200 per year. The actual offer, reflecting the total compensation package and benefits, will be at the company’s sole discretion and determined by a myriad of factors including, but not limited to, years of experience, depth of experience, and other relevant business considerations. The total compensation package includes eligibility and potential for performance-based bonuses as well as equity grants dependent upon the role and job level.

OppFi offers a flexible, remote environment, 401(k) matching program, and generous paid time off. Other benefits include medical, dental, and vision coverage, and tuition reimbursement. There are also additional benefits, including DoorDash DashPass, Figo pet insurance, Rocket Lawyer, and access to LinkedIn Learning. OppFi also offers Fringe, which is a lifestyle benefits platform that allows employees to decide how to spend rewards from dozens of vendors like Uber, DoorDash, and UrbanSitter. #LI-Remote

EEO Statement:

OppFi is an equal opportunity employer and does not discriminate based on any actual or perceived legally recognized protected bases under local, state, federal law, or regulations. Our goal as a company is to build an equitable workplace that actively works to dismantle systems of oppression in our processes, procedures, and interactions. We aim to help our employees thrive where they work and beyond. Check out our Culture page here.

As part of OppFi’s commitment to providing equal opportunity to qualified individuals, OppFi will ensure that persons with disabilities are provided reasonable accommodation as defined by applicable laws and organizational policies. If reasonable accommodation is needed to participate in the job application or interview processes or job requirements, please contact our People Team at recruiting@oppfi.com.

Pursuant to the requirements of the California Consumer Privacy Act, OppFi is providing the "OppFi California Employee Privacy Policy", which details the categories of personal information collected and your rights under the policy. If you are a California resident, please review the policy here: https://www.oppfi.com/careers/.

The information in this document is for general informational purposes only. It is not intended to be an all-inclusive list or description of the organization and its requirements for positions and employees. OppFi reserves the right to modify or change the information on this document at its discretion.