Operational Performance Lead

 

EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 2,700 people worldwide, most now working hybrid or remotely. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and outstanding team. EIS is a company that will motivate you, inspire you, and allow you to grow. Our mission is to transform lives by providing relevant and reliable information when, where, and how people need it. We are looking for bright and creative individuals whose unique differences will allow us to achieve this inclusive mission around the world.

Your Opportunity

We are looking for an Operational Performance Lead to join our Content Integration team!  This role is perfect for someone who thrives on tackling complex problems and who has a passion for the “infinite game” of operational improvement. You will play a crucial role innovating and leading efforts to scale and optimize both business processes and ETL pipelines, leveraging modern capabilities including Generative AI.  A successful candidate will bring a demonstrated drive and urgency for achieving ambitious goals, a high curiosity drive, and an ability to work effectively across organizational boundaries.

 

This remote position is U.S.-based only (excluding U.S. territories),

What You'll Do

• Propose, design and drive initiatives that improve speed to market, content completeness, content quality, and operational margins.
• Lead problem scoping initiatives, uncovering operational inefficiencies and hidden problems beyond what is obvious.
• Provide thought partnership to department leaders and team members, influencing the direction of problems to solve all the way through implementation, solution design, and measuring results
• Optimize existing data acquisition and integration processes, relentlessly
• Solve complex problems where analysis of situations or data requires an evaluation of multiple dependent and co-dependent factors.
• Evaluate business user needs, quantify business and customer implications (cost, time, quality), conduct business and systems process analysis, manage stakeholder expectations.
• Lead the implementation of business solutions that meet long-term business strategies by building relationships and partnerships with key business groups and stakeholders
• Utilize various software tools for data extraction, analysis, reporting and monitoring, ensuring data sources and metrics are reliable, repeatable and valid

 

Your Team

You will be welcomed as a member of the Content Integration team, a group of about 20 people responsible for driving value to EBSCO’s research database products, within the larger Content Management organization. Our team enjoys the flexibility and greater work life balance working remotely offers. There will be ample resources, tools, training, and support to ensure your success as an Operational Performance Lead and your development and career growth at EIS.

 

About You

• 5 years in roles requiring excellent communication and stakeholder management skills
• 5 years experience in roles requiring complex problem analysis, and problem-solving abilities
• 5 years experience with in a technical / analytical role requiring use of  data analysis methodologies and tools such as Python and SQL, and corresponding technical aptitude
• 3-5 years experience with Agile development practices and Lean operational methodologies

 

What sets you apart:

• 2-3 years experience optimizing ETL pipelines
• 2-3 years experience working with bibliographic metadata standards and markup languages such JSON, XML, and MARC
• 2-3 years experience in library, information, or knowledge services industries

Pay Range

USD $86,155.00 - USD $123,075.00 /Yr. Apply