Operational Financial Systems Analyst - Remote

Company Description

Merkle, a dentsu company, powers the experience economy. For more than 35 years, we have put people at the heart of our approach to digital business transformation. As the only integrated experience consultancy in the world with a heritage in data science and business performance, Merkle delivers holistic, end-to-end experiences that drive growth, engagement, and loyalty. Merkle’s expertise has earned recognition as a “Leader” by top industry analyst firms, in categories such as digital transformation and commerce, experience design, engineering and technology integration, digital marketing, data science, CRM and loyalty, and customer data management. With more than 16,000 employees, Merkle operates in 30+ countries throughout the Americas, EMEA, and APAC. 

Job Description

The Operational Systems Analyst role provides Tier 2 support for the CXM Resolvers Team. You will support incidents and tasks, troubleshoot workflow issues and timesheets stuck in review, author and update process documentation, analyze tickets, and handle other ad hoc tasks. You will work in a team setting, sharing information, collaborating, and assisting other team members. You have a desire to provide top-tier customer service and a desire to be part of a larger team, engaging with broad challenges and plans. 

The Systems Analyst reports to the Manager, Operational Systems. You will work with a team of geographically distributed Merkle staff. This is a remote role.

Responsibilities:  

• You will troubleshoot and support on our CXM Resolvers Team with user tickets for enterprise and operating systems we use like D365, Workday, Concur and Workfront 
• You will move technical incidents/tasks to resolution within Service level agreement/OLA timeframe

• You will provide incident and task support for assigned operational platforms 

• You will identify causes and fix or train users 

• You will meet with resources from multiple teams to resolve common issues and find proactive responses 

• You will prioritize multiple incidents and tasks while adapting to changing business conditions 

• You will document standard operating procedures for repeatable tasks  

• You will identify areas in need of improvement and develop a solution that addresses those needs 

Qualifications

• Bachelor’s Degree in Accounting, Finance or IT 

• 3+ ERP systems experience required – D365 or similar

• Experience as a Financial Analyst or Accountant 

Additional Information

The anticipated salary range for this position is $59,000-$96,025. Salary is based on a variety of factors including relevant experience, knowledge, skills, and other factors permitted by law. A range of medical, dental, vision, 401(k) matching, paid time off, …