Onsite Technical Supervisor - Miami Area

Company Overview

​At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

It’s not just about having the right technology, it’s about achieving peak performance. Motorola Solutions has served as a trusted partner to government agencies and enterprises worldwide for more than 95 years. Our years of leadership, innovation and experience managing and supporting hundreds of networks in more than 100 countries help answer the challenges of mission critical operations – ensure continuity, enhance productivity and reduce risk – helping achieve peak performance. When every second counts and performance reliability is a must – we are ready and able to serve today, tomorrow and into the future.

Motorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The FSO (Field Service Organization) is responsible for supporting the implementation and maintenance of highly technical mission critical communications systems at customer locations.

Job Description

The job tasks encompass a wide range of technical responsibilities. The Onsite Technical Supervisor (TS) provides for a dedicated technical resource that will facilitate a seamless integration between Motorola Support Resources and Miami Dade Fire Rescue (MDFR). The TS also assists MDFR with planning for future system needs. The TS, in addition to supervising FSO technicians, will act as a liaison between MDFR and Motorola’s System Support Center to assist in problem resolution. The TS compiles information on system performance, and meets regularly with MDFR to review the operation of the system. The ultimate goal of the TS is to ensure MDFR’s investment in the communication equipment is utilized to the fullest extent possible. The TS is a dedicated technical resource assigned to MDFR and will have an office at Miami-Dade Fire Rescue Headquarters reporting there daily.

             

• Supervise/manage on site Motorola Solutions Technician(s).
• Create monthly reports on the system as agreed upon with the customer
• Create monthly reports on the subscriber repairs as agreed upon with the customer
• Open, track and manage cases for resolution. Providing …