OnSite Regional Supervisor - Seattle, WA

The following is not intended to represent an all-inclusive list of job responsibilities, but to outline the ESSENTIAL FUNCTIONS of the position.

General Description:

Responsible for the day-to-day performance of all OnSite Specialists within the region, including customer engagement and collaboration with Sales to further strengthen and build the OnSite business. 

Essential Functions:

• Supervises (directly) the OnSite Specialists. Supervisory duties include selection of new employees, performance evaluations, career development, authorizing of timecards, assigns overtime, responsible for corrective actions.
• Coaching, developing and leadership of all Specialists throughout assigned territory.
• Partner with Endoscopy sales reps to drive support for Specialists, strong customer engagement and growth of the ProCare business.
• Interact with customers (Administrators and Clinicians) regarding the performance of OnSite Specialists.
• Assist in the implementation of new accounts with a primary focus on Specialist performance.
• Responsible for interviewing and overall talent acquisition.
• Responsible for monthly reports to Associate Managers, OnSite Operations and to Regional Manager, OnSite Operations on region performance / activity / HC.
• Enforce on time completion of SLMS assignments for all Specialists.
• Responsible for working with Field Enablement Team to ensure sick days, vacation days and leaves are covered.
• Monitors the attendance of employees.
• Responsible for writing performance and merit reviews.
• Adheres to all policies and procedures put forth in the Sales code of conduct.
• Works with Associate Managers, OnSite Operations to gain understanding of Regional P& L.
• Up to 75% travel (including overnight)

QUALIFICATIONS/ REQUIREMENTS:

• Operating Room experience in a services-related account for at least 1 year desired.
• 5 plus year tenure with Stryker ProCare or related field desired.
• 3 years of prior management experience preferred.
• B.A. or B.S. in business with an emphasis in marketing or related discipline preferred.
• Medium work: Exerting up to 60 pounds of force occasionally, and/or up to 20 pounds of force constantly to move objects.
• Must be able to review printed materials.
• Must be able to effectively use computer programs (e.g. Word, Excel, Outlook and Power Point ).
• Must have Stryker VPN access.
• Must be able to use I-Expense for expense reporting.
• Must be able to communicate with large groups of people.
• Must be able to communicate telephonically.
• Must be able to use common office equipment (e.g. calculator, PC, fax machine, etc.).
• Must be able to generate and explain detailed forecasts, guidelines and procedures.
• Must be able to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, …