Onsite Implementation Specialist

Location: Travel/Remote Position (Travel Required: 1-3 weeks at a time. 3+ weeks / month.)

Our Mission

At DeepScribe, we are bringing the joy of care back to medicine by helping AI and healthcare professionals work in harmony. Today, we are leveraging ambient AI to automate documentation — allowing clinicians to focus on providing care, not documenting it. Trained using one of the world’s largest databases of patient conversations, DeepScribe empowers providers by transforming patient conversations into fully customizable, detailed clinical notes.

About the Role

We are seeking a dynamic and tech-savvy Travel Implementation Trainer to join our team. The ideal candidate will have a strong background in the medical field preferably working directly with physicians, extensive experience with Electronic Health Records (EHRs), and be proficient in using various technologies, including mobile apps, iPhones, and iPads. In this role, you will travel to different healthcare facilities to independently lead training sessions and ensure the successful implementation of DeepScribe’s AI medical documentation solutions. The ideal candidate is not only tech-savvy but also an excellent communicator, capable of building strong relationships and providing clear guidance to healthcare providers. This role requires flexibility and a passion for improving healthcare through technology.

Your Responsibilities

• Training & Implementation: Travel to various healthcare facilities (1-3 weeks at a time) to provide on-site training and implementation support for DeepScribe’s solution. Ensure healthcare providers are fully equipped to use the software effectively.
• Customization & Troubleshooting: Assist in the customization of DeepScribe’s note preferences to meet the specific needs of each healthcare provider. Troubleshoot and resolve any technical issues during the implementation process.
• EHR Integration: Work closely with healthcare providers to ensure seamless integration of DeepScribe with existing EHR systems. Provide guidance on best practices for using DeepScribe in conjunction with EHRs.
• Communication: Maintain clear and consistent communication with healthcare providers and DeepScribe team, ensuring a smooth onboarding process. Serve as the primary point of contact for any questions or concerns during the on-site training.
• Feedback & Improvement: Gather feedback from healthcare providers to identify areas for improvement in the training process and software. Collaborate with the CSM team to deliver feedback.
• Travel: Willingness to travel extensively, spending 1-3 weeks at a time on the road, visiting various healthcare facilities across the US.

Qualifications

• Experience: Minimum of 6 months -1 year of experience in …