Ongoing Service Analyst

At The Standard, you’ll join a team focused on putting our customers first.

Our continued success is driven by a high-performance culture. We’re looking for people who are collaborative, accountable, creative, agile and are driven by a passion for doing what’s right – across the company and in our local communities.

We offer a caring culture where you can make a real difference, every day.
 
Ready to reach your highest potential? Let’s work together.

Job Summary

The Standard is seeking an Ongoing Service Analyst to support our evolving Policy Administration System (PAS) program. This role is integral to ensuring a seamless and efficient service experience for our customers. As an Ongoing Service Analyst, you will manage a variety of transactions, including premium receipt, invoicing, and delinquencies for customers under 1,000 lives. You’ll also work closely with multiple departments to ensure accurate reporting, billing, and fee disclosure, while proactively communicating with customers and stakeholders. If you're ready to challenge the status quo and contribute to innovative solutions, this is the perfect opportunity for you.

• Monitor, process, and document transactions related to premium receipt, invoicing, delinquencies, and adjustments
• Draft legally defensible contracts through the amendment process to mitigate financial risk
• Perform in-depth research to support reconciliations and adjustments
• Collaborate with internal teams to ensure accurate premium processing and fee disclosures
• Proactively communicate sensitive information to customers, producers, and third parties

Skills and Background You’ll Need

Must-Have Qualifications:

• High School Diploma/GED or higher
• 3 years of experience in premium management, group employee benefits administration, or complex billing administration
• Intermediate proficiency with Microsoft Teams, Outlook, and Excel
• Ability to work remotely and adapt to evolving systems and processes

Preferred Qualifications:

• Knowledge of Group Benefits, billing, and contractual documentation
• Experience in drafting legally defensible contracts

Key Behaviors of a Successful Candidate

• Adaptability: Comfortable adjusting to evolving systems and processes
• Collaboration: Works well with cross-functional teams
• Ownership: Takes initiative to improve processes and solve problems
• Customer Focus: Prioritizes the customer experience in all decision-making

Why Join The Standard?
At The Standard, we offer a stable and innovative work environment, along with:

• A comprehensive benefits package, including 401(k) with matching contributions
• Annual incentive bonus plan
• Generous paid time off
• Career growth and advancement opportunities
• Paid time off for volunteering
• An employee giving program that doubles your donations to eligible nonprofits
• And much more!

#LI-Remote

Please note - the salary range for this role is listed below. In addition to salary, our package includes incentive plan participation and comprehensive benefits including medical, dental, vision and retirement benefits, as well as an initial PTO accrual of 164 hours per year. Employees also receive 11 paid holidays and 2 wellness days per year.

• Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on various factors, including individual and organizational performance.

Salary Range:

Positions will be posted for at least 5 days from original posting date.

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Equities, Inc. and StanCorp Investment Advisers, Inc., marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability, or veteran status or any other condition protected by federal, state or local law. The Standard offers a drug and alcohol free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on Standard property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation, employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.