Onboarding Specialist I (Douglasville, GA / Hybrid)

Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We’re the largest consumer-directed home care agency in NY State and are continually expanding our areas of focus including operations in other states and tech-based innovations. 

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for an Onboarding Specialist for our team in Georgia.

This is a remote position with potential travel into the FreedomCare hub closest to you.

Department & Position Overview:

Structured family caregiving is a caregiving arrangement in which a patient lives with a principal caregiver who provides daily support based on the patient's daily care needs. The goal of this service is to provide necessary care while fostering and emphasizing the patient’s independence in a home environment that will provide them with a range of care options as their needs evolve. The service is designed to provide options for alternative long-term care to persons who meet nursing facility-level care needs, while preserving the dignity, self-respect, and privacy of the patient.  

The Onboarding Specialist will be a vital part of operations in one of the following states: Indiana, Georgia, or Connecticut. Responsibilities include providing an assessment of new patients to our program, as well as training our caregivers to ensure they provide the best service possible to their loved ones.  

Every Day You Will:

• Conduct orientations involving signing of paperwork  
• Perform initial assessments and evaluate the home care needs of the client during orientations  
• Gain an understanding of the client’s daily living environment   
• Identify opportunities to support the caregiver to provide proper care   
• Training caregivers on use of the FreedomCare App for submission of Daily Notes 
• Interacting with the Health Coach, as needed 
• Engaging in interdisciplinary meetings with the care managers, caregivers and patients  
• Collaborate in care and communicate impressions of cases to appropriate staff  
• Critically assess procedures and identify improvements for evaluation of cases, feedback to appropriate parties, and training of caregivers  
• Wear multiple hats as operations develop 
• Other duties as assigned 

Ideal Candidate Will Possess:

• At least 1 year of previous experience in a fast-paced customer service role 
• Previous experience managing multiple schedules 
• Strong attention to detail, exceptional written and verbal skills, the ability to multitask 
• Excellent verbal and written communication, organizational and time management skills  
• Strong critical thinking and problem-solving skills  
• Proficient in Microsoft (i.e., Word, Excel, Outlook)  
• Excellent training skills  
• Team-player mentality 

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

#INDHV

At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $16.00 and $20.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications.