Onboarding Product Manager (Remote)

Join our mission to create a completely new, 100% digital bank that uses consumer feedback to truly meet customers’ best interests. Jenius Bank, a division of SMBC MANUBANK, and a member of SMBC Group, is being built by a close-knit and fun-loving team of financial services professionals and technology experts who came together for the challenge of building a full-service digital bank from scratch. We’re committed to doing it the right way for the customer and are growing rapidly. To learn more about our relationship to our parent company, visit our website.

The anticipated salary range for this role is between $150,000.00 and $185,000.00. The specific salary offered to an applicant will be based on their individual qualification, experiences, and analysis of current compensation paid in their geography and the market for similar roles at time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC MANUBANK offers a competitive portfolio of benefits to its employees.
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Jenius Bank is strategically scaling up a portfolio of products and building extraordinary experiences. In 2023, we launched our first two products reaching $1 billion in deposits and over $700 million in loans, all before Jenius Bank’s first anniversary. We don’t plan to slow down, with ambitious growth plans and the capital necessary to execute a multi-year strategic plan. We have a start-up mindset paired with SMBC Group’s 400 years of history. SMBC Group has more than 150 offices and 86,000 employees worldwide in nearly 40 countries and is committed to creating new business to better serve customers in the rapidly evolving digital environment. Join us on the journey that has caught the attention of the Banking Dive, and more to reinvent banking where smarter banking translates to a richer life.

SUMMARY:

Think about the last time you logged into your banking application. Did you feel engaged or happy about the experience? Have you thought about ways you could make your bank experience better? We are looking for creative minds to help us reimagine banking and that can help us build the next generation bank. A different bank. One that gives consumers the support they need to make better financial decisions. Although we are part of a larger organization, our digital bank team is small, nimble, and fast-paced. This culture provides an opportunity to think, invent and innovate in a complex financial space. You will work closely with user researchers, experience owners, product managers, and developers to drive a design process that works back from the customer.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

As an Onboarding Product Owner, you will continuously evaluate our customer interactions from pre-market research through existing customer data to always find new ways to improve the customer experience and exceed expectations.

• Work with cross functional teams (Product, Risk, Design, Engineering, etc.) to define and deliver requirements that result in market leading onboarding capabilities across consumer lending and/or credit card products. 
• Managing the tracking and reporting of the onboarding analytics to help understand Customer behavior and areas for improvement or Customer pain points in the journey. 
• Assist with defect and production incident monitoring, triage, and remediation to minimize Customer complaints and help avoid any financial, reputational, and/or legal risk.  
• Define Objectives and Key Results (OKRs) in support of research and in-market monitoring for continual product / experience refinement.  
• Assist with maintaining the Onboarding roadmap, including near term prioritization of capabilities to align with the product learning agenda. 
• Responsible for interacting and aligning with key partners/suppliers that provide capabilities across the Onboarding experience.
• Be a problem solver that can work autonomously to make decisions, including leading discussions to achieve cross functional consensus.
• Help ensure new product development and capability delivery is scalable and compliant with relevant regulations.

POSITION SPECIFICATIONS:

• Education: Bachelor’s Degree
• 7+ years of experience in Product Management leading a team of developers/vendors to deliver digital applications to market. 
• Experience with leveraging data analytics to make recommendations and decisions that lead to improvements in the Customer experience and/or business OKRs. 
• Experience leading cross functional teams through decision-making to achieve optimized outcomes. 
• Experience working in an Agile environment and using associated tools (i.e. Jira).
• Demonstrated examples of delivering new products or features to market.
• Effective communication skills including ability to explain complex issues and solutions to all levels of the organization.
• Excellent analytical and critical thinking skills. 

Preferred Qualifications: 

• Experience with Credit, Fraud and KYC decisioning platforms. 
• Working knowledge of core processors (i.e. FIS, FDR, TSYS). 
• Experience managing stakeholder groups to align on balancing numerous constraints to achieve an optimized outcome. 
• Experience working in a highly regulated environment.

EOE STATEMENT
SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at accommodations@smbcgroup.com.

CCPA DISCLOSURE
Personal Information Collection Notice: This notice contains information under the California Consumer Privacy Act (CCPA) about the categories of personal information (PI) of California residents that SMBC MANUBANK collects and the business or commercial purpose(s) for which the PI may be used. We do not sell PI. More information about our collection and use of PI may be found in our CCPA Privacy Policy at https://www.smbcmanubank.com/privacy/ccpa-disclosure. Persons with disabilities may contact our Customer Contact Center toll-free at (877) 560-9812 to request the information in this Notice in an alternative format.