Onboarding Operations Specialist - LATAM

About Remote

Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. Check out remote.com/how-it-works to learn more or if you’re interested in adding to the mission, scroll down to apply now.

Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter.

All of our positions are fully remote. You do not have to relocate to join us!

What this role can offer you

Step into a pivotal role at Remote, where you’ll be contributing to shaping the future of global employment.

As a Specialist in our Onboarding Operations team within EOR Operations, you’ll have the unique opportunity to make a meaningful impact by enhancing the onboarding journey for our clients new employees across the globe. You’ll thrive in a collaborative, agile environment where your insights and dedication to excellence will drive real change.

You will be reporting to the Manager, Onboarding Operations.

What you bring

• Extensive Operations Experience: You have a strong background in operational roles, with a solid understanding of people operations (experience in employment and legal contracting is key).
• Contract Knowledge: Proficiency in handling employment contracts and similar legally binding documents, particularly within the HR or people management space.
• Adaptability: You excel in fast-paced, cross-functional settings, ideally within startups or high-growth companies, and are energised by evolving challenges.
• Team-Oriented Mindset: A true collaborator who values team success and demonstrates a strong sense of ownership. You work well independently and seek support proactively when needed.
• Exceptional Communication Skills: High proficiency in written and spoken English at business level, with a keen eye for detail and clarity in documentation and communication, ensuring information is conveyed accurately and professionally across diverse audiences. Additional languages considered a plus. Proficiency in Spanish is highly valued for this role, enabling broader support across regions.
• Tech-Savvy and Adaptable: Skilled in using various collaboration tools for effective asynchronous work, with the agility to learn and adjust to new and evolving systems.
• Independent and Collaborative: Able to work autonomously and seamlessly within an international, fast-paced, remote team, balancing multiple priorities. Open to flexible hours to support global needs as required.
• Familiarity with Key Tools: Exposure to communication, documentation, and project management platforms like Notion, Slack, Zendesk, and Google Workspace (G-Suite) or similar.
• Knowledge and Content Management: Skilled in organising, maintaining, and updating knowledge and content resources to ensure accessibility and accuracy, supporting both team efficiency and seamless information flow.

Key Responsibilities

• Lead the Onboarding Journey: Manage the onboarding process for new employees with a focus on compliance and seamless documentation, including verification and preparation of employment packages.
• End-to-End Ownership: Take charge of the entire employee onboarding lifecycle, meeting all operational requirements to ensure a smooth and successful experience, while adeptly addressing employee queries throughout the process.
• Cross-Functional Collaboration: Work closely with Mobility, Benefits, Lifecycle, and Payroll teams to deliver a smooth experience for both clients and their employees.
• Continuous Improvement: Constantly seek and implement enhancements to the onboarding experience, anticipating and addressing evolving needs.
• Data Expertise: Manage and maintain employee data, ensuring information accuracy, security, and compliance with confidentiality standards.
• Support Compliance Initiatives: Contribute to reporting, audits, and data integrity projects to uphold our commitment to operational excellence.
• Drive Automation: Identify and champion automation opportunities to streamline onboarding processes, boosting efficiency and scalability.

Practicals

• You'll report to: Manager, Onboarding Operations
• Team: EOR Operations : Onboarding
• Location: LATAM
• Start date: As soon as possible

Remote Compensation Philosophy

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce.  We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.

The base salary range for this full-time position is $26,350 USD to 59,300 USD. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.

Application process

1. Interview with recruiter
2. Interview with joint Managers, Onboarding
3. Interview with Executive - Senior Manager, Onboarding Operations

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Benefits

Our full benefits & perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters:

• work from anywhere
• unlimited personal time off (minimum 4 weeks)
• quarterly company-wide day off for self care
• flexible working hours (we are async)
• 16 weeks paid parental leave
• mental health support services
• stock options
• learning budget
• home office budget & IT equipment
• budget for local in-person social events or co-working spaces

How you’ll plan your day (and life)

We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async.

You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.

If that sounds like something you want, apply now!

How to apply

1. Please fill out the form below and upload your CV with a PDF format.
2. We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.
3. If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.

We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to.

Please note we accept applications on an ongoing basis. 

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