Onboarding Manager

The Onboarding Manager will oversee the end-to-end implementation and onboarding of Elevar’s SaaS product for new clients, ensuring a seamless and efficient transition into our ecosystem. This role is pivotal in guiding clients through setup, integration, and activation phases, meeting their needs and expectations. The ideal candidate will have experience in SaaS onboarding, project management, and technical implementation, with a strong focus on client success.

Requirements

• Manage end-to-end implementation of Elevar’s SaaS solutions with a team of Analysts, ensuring timelines and budgets are met.
• Collaborate with clients, sales teams, and technical teams to define requirements and scope for implementations.
• Work with Analysts to manage their work and effectively divide workload to maintain project efficiency.
• Develop project plans, manage project timelines, and track progress against milestones.
• Provide regular updates and status reports to clients, stakeholders, and Elevar management.
• Identify and manage project risks, proactively addressing potential issues with effective solutions.
• Lead client meetings and workshops to gather requirements and ensure buy-in and alignment.
• Work with the product team to configure, customize, and integrate Elevar with third-party marketing platforms to meet client needs.
• Create and maintain comprehensive project documentation and reusable templates.

Must Have Experience:

• 5+ years in project management, client management, and technical implementation with SaaS solutions.
• Strong leadership and communication skills, with the ability to manage client relationships and lead cross-functional teams.
• Technical proficiency with SaaS platforms, Google Analytics, and Google Tag Manager.
• Ability to manage multiple projects and priorities simultaneously.
• Strong analytical and problem-solving skills.

Benefits

What we offer

• Competitive salary & bonus
• 100% health, vision, dental coverage
• Flexible working hours - good work-life balance goes a long way.
• A hard-working and dedicated team that is fun to work with.
• Annual retreat (even if remote)
• Benefits & Perks at Buxton
• Buxton has been taking care of its employees and their loved ones for 30 years with a commitment to providing quality benefits programs that are comprehensive, flexible, and affordable. Giving employees the best in benefit plans is one way we can show that, as an employee, you are our most important asset.
• Benefits effective the first day of the month following hire date!
• Health benefits, company-paid long-term disability, voluntary short-term disability, company-paid Life and AD&D insurance, voluntary supplemental Life insurance (employee/spouse/child), and health and dependent care flexible spending accounts all effective the first day of the month following the month of hire.
• Free Virtual Medical Visits for employees and dependents enrolled in a medical plan.
• Quarterly enrollment 401(k) Savings and Investment Plan with 50% company match up to 6% of the employee contribution. 100% vested in only 3 years!
• 9 paid holidays
• Employee Assistance Program
• Employment is contingent upon the successful completion of a background check, as we are dedicated to providing a safe and secure work environment for all Buxton stakeholders. Please note that while we value global perspectives, we are unfortunately unable to sponsor work visas at this time. Applicants must be currently authorized to work in the United States.
• About Buxton
• Buxton is the global leader in retail customer analytics. Backed by 30 years of expertise, we leverage a unique blend of data, analytics, and AI to empower businesses to understand their customers, increase the efficacy of their marketing campaigns, optimize site selection, and drive growth. With our recent acquisition of Elevar, a dynamic conversion tracking solution for fast-scaling e-Commerce brands, together we create an omni-channel powerhouse, and aim to provide data-driven insights and shape the future of customer engagement across all channels.
• The Targeted Base Salary Range for this position is $70,000 USD to $90,000 USD with bonus opportunity.
• Our commitment to diversity
• At Buxton, we believe that diversity of thought, background and experience makes us stronger. We are committed to building an inclusive workplace where everyone feels valued and empowered to bring their authentic selves to work. We value an environment of belonging, where diverse perspectives are celebrated, and each individual has the support and resources to thrive.
• EEO statement
• Buxton is committed to a diverse and inclusive workplace. Buxton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. All employment is decided on the basis of qualifications, merit, and business need.