Office and Employee Experience Manager

About Stepful: Stepful partners with healthcare institutions to build talent pipelines and career pathways. We are reimagining allied healthcare training with a digital-first environment for student cohorts that prepare job-ready graduates five times faster, at a fraction of the cost. Stepful graduates, primarily from underrepresented communities, go on to work at leading healthcare institutions. Stepful is backed by Y Combinator, Reach Capital and AlleyCorp and recently closed a round led by Oak HC/FT.

Position Overview: We are seeking a dynamic and proactive Office and Employee Experience Manager to oversee the daily operations of our New York City office. This role is pivotal in ensuring a productive, engaging, and seamless environment for both employees and visitors. The ideal candidate will be adept at managing office facilities, enhancing employee experiences, supporting onboarding processes, and addressing basic IT and device management needs.

Key Responsibilities:

• Facility Management: Ensure our office is a well-maintained, safe, and productive workspace. Oversee office maintenance, liaise with building management and external vendors, and manage supplies and equipment.

• Employee Onboarding: Partner with People Operations and Talent Acquisition to ensure a seamless onboarding experience for new hires. Prepare workstations, coordinate office tours, and support orientation logistics to set new employees up for success.

• IT Support & Coordination: Support in-office IT needs, including employee device setup and troubleshooting. Partner with our third-party IT provider to manage hardware, software, and network-related requests efficiently.

• Employee Experience & Engagement: Enhance workplace culture by coordinating office events, team-building activities, and engagement initiatives. Be a go-to resource for employees to help improve their day-to-day office experience.

• Office Management & Administrative Support: Maintain an organized, high-functioning office environment by handling administrative tasks such as scheduling, office supply inventory, and vendor coordination.
  

Qualifications:

• Experience in office management, employee experience, workplace operations, or a related role.

• Strong interpersonal and communication skills, with a hospitality mindset in delivering outstanding experiences for employees and guests.

• Ability to proactively identify and solve problems in a fast-paced environment.

• Basic technical proficiency, with the ability to troubleshoot common IT issues and coordinate with external IT providers.

• Exceptional organizational and multitasking abilities, with a keen attention to detail.