Nursing Manager

DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.

DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

NURSING MANAGER

Job Location:

Address:  Division of Developmental Disabilities (DDD)

4000 N. CENTRAL AVENUE PHOENIX, AZ 85012

Posting Details:

Salary: $86,000.00 – $91,000.00 

Grade: N2

Closing Date: 10/28/2024

Job Summary:

Would you like to be part of an amazing team that makes Arizonans thrive? At the Arizona Department of Economic Security (DES) we strengthen  individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov or click on the link here to view ‘Our DES’ video. Come Join the DES Team!

The Department of Economic Security, Division of Developmental Disabilities (DDD), is seeking an experienced and highly motivated individual to join our team as a Nursing Manager. DDD provides individuals with developmental disabilities, and their families, services and supports that are flexible, high quality, and member driven. These services provide individuals with opportunities to exercise their rights and responsibilities of independent decision-making and engagement in the community.

The Nurse Manager will provide leadership to the clinical staff supporting Triage and Quality of Care (QOC) concern investigations. This position will be responsible for the oversight for the clinical triage of all incidents received by the QMU and appropriate assignments to District staff (clinical and non-clinical). The Nurse manager will also provide oversight and monitoring of the QOC investigations and internal second level review processes; which ensures investigative reports are meeting Division's and AHCCCS requirements outlined in policy and standard or work. This position will also provide oversight of the Vendor Corrective Action / Remediation process to ensure adherence to policy and standard of work and the health and safety of the Division members.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Job Duties:

Essential duties and responsibilities include but are not limited to:

• Oversees the clinical triage of all incidents received by the QMU and the assignments to the District staff
(clinical and non-clinical). Oversight of the QOC concern investigations and the internal 2nd level review process. Oversight of the Vendor Corrective Action / Remediation process to ensure adherence to policy and standard of work and the health and safety of the Division members.
• Oversight of the Seclusion and Restraint (SAR) and Quality of Care (QOC) processes of the Division's subcontracted health plans to ensure compliance with regulation, policy & other contractual requirements. Ensure timely completion of the oversight process, developing and documenting policies, standard of work and monitoring the health plan's compliance with all SAR and QOC requirements.
• Inter-Rater Reliability process for the Triage and QOC Investigative Nurses. Ensures the accurate and timely completion of all monthly assessments, data collection and analysis and quarterly reporting to AHCCCS. The Nurse Manager will also be responsible for the oversight of the Mortality Review process to include referrals to the Peer Review Committee as required per policy.
• Provides leadership, supervision, mentoring, & coaching of QMU clinical staff. Facilitates regular 1:1s, team huddles, & other communications. Participates in meetings & in absence of the QM Nursing Administrator, facilitate these meetings. Completes Performance Appraisals, authorizes leave & approves ETE.
• Developing & documenting the policies, standard works, monitoring & metrics necessary for these processes including processes for elevating concerns to manager for review as well as through the appropriate committees of which this position will be an active participant & assisting with the prepping of all committee documentation to adhere to confidentiality standards.

Knowledge, Skills & Abilities (KSAs):

Knowledge Of:
• Principles of nursing administration and management. Contract, CMS Managed Care Regulations 42 CFR § 438.340, policy compliance monitoring practices, other federal and state laws, DOD Policy and Procedures, and auditing methodologies.
• Quality management principles; auditing methodologies and contract and policy compliance monitoring practices. Applicable laws, rules, policies, procedures, Arizona Health Care Cost Containment System; Centers for Medicare and Medicaid and Department of Health Services. Process improvement principles and practices.
• Understanding the confidentiality and processes necessary to ensure the fidelity of the QOC process. Patient safety and Behavioral health care issues and standards of care.
• The array of services and service sites within the DOD network including LTSS services and supports; human dynamics and organizational systems; and the service delivery system.
Skills In:
• Establish and maintain a position of leadership in a professional field. Analyze problems and develop effective plans for corrective action and conflict resolution. Prioritize and multi-task to meet goals and deadlines.
• Assessing, reviewing, and/or analyzing situations and/or data, i.e. critical thinking skills and effective oral and written communication skills.
• Spreadsheet and database applications. Management and leadership techniques conducting and coordinating trainings on identified issues and procedures.
• Strong analytical skills; able to manipulate and interpret data and strategic planning, Inter-rater reliability tool development Creation and maintenance of Standard works.
Ability To:
• Evaluate data and documents. Relate with multi-level of employees and organizational personnel. Plan, organize complex work and complete reports based on data, and documents in an accurate, clear and professional manner
• Communicate clear and concise both verbally and in writing. Work cooperatively with others, establish and maintain relationships. Analyze situations accurately and take effective action.
• Maintain comprehensive and confidential information/documentation. Work independently and multi-task in a fast-paced environment. Triage and implement crisis intervention where appropriate. Understand the value stream of the clinical aspects of the quality management system to hold teams accountable for timeliness
• Utilize PDSA cycles in outcome, goal, metric driven ways to influence best care. Utilize visual management and standard work to improve metrics.

Selective Preference(s):

The ideal candidate for this position will have:
The ideal candidate will possess a Bachelors or Master of Science in a nursing degree from an accredited university program. Experience working in a long-term care facility.

Pre-Employment Requirements:

• Candidates for this position shall be subject to a search of the Child Protective Services Central Registry pursuant to A.R.S. 8-804.
• Employee shall have a valid Level One fingerprint clearance card issued pursuant to Arizona Revised Statute 41-2758.07 in order to work with children and vulnerable adults.
• Required at time of appointment: possession of a current license to practice as a registered nurse in the State of Arizona.
• Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency’s ability to reasonably accommodate any restrictions.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

•If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

Benefits:

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Sick time accrued at 3.70 hours bi-weekly
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities
• Flexible schedules to create a work/life balance

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

Contact Us:

For questions about this career opportunity, please contact us Alyssa Figueroa at 602-653-9837 or alyssafigueroa@azdes.gov.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-653-9837 or alyssafigueroa@azdes.gov. Requests should be made as early as possible to allow time to arrange the accommodation.

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