North America Technical Support Engineer

Base Pay Range: $37.17 - $63.18 Per Hour

Primary Location: USA-CO-Remote-US03K

KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits identified below. Interns are eligible for some of the benefits identified below. Our pay ranges are determined by role, level, and location. The range displayed above reflects the minimum and maximum pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including location, job-related skills, experience, and relevant education level or training. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

SPTS wafer processing solutions include market-leading silicon etch, dielectric etch, dry-release etch, PVD, PECVD and molecular vapor deposition (MVD®), available with a range of wafer-handling options applicable to R&D, pilot production, or volume production environments. SPTS is headquartered and has its main manufacturing facility in Newport, UK, with additional manufacturing in Allentown, Pennsylvania. SPTS operates across 19 countries in Europe, North America and Asia-Pacific, and offers comprehensive service and spare parts support through a worldwide network of service centers and qualified local agents.

Job Description/Preferred Qualifications

Job Responsibilities:

To provide remote & onsite service support during all equipment installation for current and future products, with the aim of improving customer happiness and to provide first line technical support for all customer concerns seen within the NAFO.

Key Tasks

• To provide and lead technical support L2 to L4 customer concerns to the field teams encompassing system commissioning, system breakdowns and preventative maintenance support.

• To generate a close working relationship with the field teams in the region to enable the company to effectively support the SPTS division product portfolio.

• Provision of feedback, in the approved format, enabling the pro-active identification of product and business process improvements.

• Accurate completion of all field visit reports (expenses, field returns etc)

• Provide remote technical support to Installation and CSE teams.

• Such other duties as may be reasonably required from time to time.

Preferred Qualifications:

• Relevant field service experience within the semiconductor field or other capital equipment arena.

• Bachelor's degree or Associates Degree in related technical field

Minimum Qualifications

• Five years of working experience in a related technical field

• Electronic fault finding to component level would be a distinct advantage.

• Experience of PLC’s and legacy operating systems and CVD and PVD system tools

• Experience of three phase voltages

• Excellent communication and customer interfacing skills

• Good interpersonal skills

• Being able to put together a 4-blocker, 8D or 7 step presentation including but not limited to fishbone presentation.

• An adaptable approach to working hours and locations.

• A flexible approach to work responsibilities, enabling both independent and team working.

• Ability to work alone or unsupervised for extended period of time, often in relevant situations.

• A detailed and logical approach to problem solving.

• Must be adaptable and willing to travel internationally to support the customer.

• 40-50% Travel as needed including but not limited to North America and Canada as well as international for training and global issues

The company offers a total rewards package that is competitive and comprehensive including but not limited to the following:  medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

KLA is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other status protected by applicable law. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at talent.acquisition@kla.com or at +1-408-352-2808 to request accommodation.

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