Non-Emergency Call Taker - Denver 9-1-1

About Our Job

This application is for the March 2025 Academy.

The rate of pay for this position is $23.00 an hour. This is a full time (unlimited) position with competitive benefits to include Denver Employee Retirement Plan (DERP), medical, dental, vision, paid time off and much more!

 

Please apply as soon as possible, as this posting will close on December 29, 2024.

This position will work within the Department of Safety in close partnership with 311. Denver’s Department of Safety includes Police, Fire, Sheriff, Community Corrections, Safe City and other community agencies. Denver 311 provides residents with an accessible way to navigate city services and provide customer service to all community members.

Denver’s Department of Public Safety is seeking to build an entry level Non- Emergency Communication Operations team. Individuals on this team will be responsible for taking high volume calls on the non-emergency phone line.  Individuals on this team will enjoy a fully remote schedule after successful completion of on the job in person training.

Successful candidates will have a variety of growth opportunities within The City and County of Denver.

This position is a great start in the City of Denver as candidates will have the opportunity to gain crucial skills and experience to start a career within the city and county. Possible promotional opportunities include:

• Emergency Communications Operator

• 9-1-1 Dispatch Support Specialist

• Lead Emergency Communications Technician

• Police Dispatcher

• Police Lead Dispatcher

• Emergency Communications Supervisor

• 3-1-1 Customer Service Agent

Job Responsibilities include:

• Answering a high volume of calls on the non-emergency phone line and providing basic instructions and assistance to individuals who are calling for non-emergency requests   

• Quickly identify emergency or crisis situations requiring police, emergency medical services, and/or fire assistance and route the call appropriately  

• Conducting research, using a variety of city resources, to provide customers with answers to inquiries

• Identifying a caller’s request and routing their call appropriately

• Work independently in interviewing a caller to accurately assess the situation

• Document customer inquiries/problems and resolutions into a tracking system

• Perform other related duties as assigned

The Department of Safety is a 24/7 operation though this position will be help support agencies during the most active times:

• 8, 10 or 12-hour shift work

• Days or swing (Between the hours of 7:00am – 10:00pm)

• weekends

• holidays

• overtime on short notice

The ideal candidate will have: 

• Strong critical thinking skills and ability to make quick decisions

• Ability to manage high call volumes and work under stressful conditions

• Clear speech, hearing accuracy and visual acuity

• Ability to deal with the public and user agencies

• Ability to remember oral and written instructions

• Ability to write clearly and spell correctly

• Ability to interface with the computer which includes typing skills and keyboard familiarity

• Ability to listen, type, and remain calm while simultaneously dealing with frightened, hysterical or angry callers

• Customer service experience

• Dedication to learning, teamwork, and a strong attendance record

Below are the minimum requirements used to determine eligibility for this position:

• Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.

• Experience Requirement: None

• Education/Experience Equivalency: None

• License/Certifications: By position, requires a valid driver's license at the time of application. 

• By position, requires a valid Commercial Driver's License (CDL "A") or (CDL “B”) at time of application.

• By position, requires a current CPR certification at time of application.

• Licenses and certifications must be kept current as a condition of employment.

About Everything Else

Job Profile

CJ3272 Emergency Service Worker

To view the full job profile including position specifications, physical demands, and probationary period, click here.

Position Type

Unlimited

Position Salary Range

$19.11 - $28.67

Starting Pay

$23.00 per hour

Agency

Emergency Communications

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. 

It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact Jobs@Denvergov.org with three business days’ notice.

Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.

For information about right to work, click here for English or here for Spanish.

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