NOC Engineer (Overnight)

Empowering Connectivity, Ensuring Reliability. 

NOC Engineer (Overnight)

About the role 

Passionate about network infrastructure? Your next role will ensure the networks we manage will exceed the expectations of our clients. We’re on the lookout for a knowledgeable and customer-oriented NOC Engineer. We touch the lives of binge-watching, music-loving, game-playing, finals-taking, seminar-attending, class-selecting students by providing IT infrastructure that meets the needs of today’s technology-savvy generation.  

We are One Team and challenge everyone in our organization to be a problem solver. If you are as passionate as we are about the intersection of technology and education, join us today.  

This is a work from home position, but we are only considering applicants who are located in the Central or Eastern Time Zones.

What you’ll be doing 

Troubleshoot and resolve simple to complex network outages (layers 1-3) and service interruptions Use established policies and procedures to provide timely and accurate ticket updates Use network monitoring tools and ticket tracking systems to help diagnose, record, and resolve network issues Utilize basic LAN configurations (Routers / Firewalls) and Microsoft operation systems Provide end-to-end network documentation Participate in an on-call rotation with other NOC engineers Liaison between engineering group and client staff – both technical and non-technical personnel Work in a group/team setting

You'll love this job if this describes you:

• Problem Solving. You aren't satisfied until you've completely solved a problem, and you take time to get it right, look beyond the obvious, and deliver correct and honest assessments and answers.
• Self Development. You are personally and professionally committed to continuous improvement. You take a whole approach to learning: books and academics, experience at work, and learning from your peers.
• Technical Aptitude. Some projects we take on have subtle differences, and others present obstacles we haven't faced yet. You can apply your baseline knowledge and natural technical aptitude to help you with easy tasks and challenging issues.
• #ONE_TEAM. There's a lot of room for individual success, but it all starts at the core, a strong team. You demonstrate open, positive communication, listen to others, and encourage group troubleshooting.
• High-Quality Standards. This is a high-impact, highly visible position. You have internal and external clients depending on the quality of work you deliver (never mind the financial impact of low quality). You care about your work and your customers.

What you’ll bring

• Understanding of the NOC's escalation, incident management, and change management processes and procedures.    
• Knowledge of large enterprise and campus LANs, Wi-Fi/WLANs   
• TCP/IP, IP addressing, telnet, SSH experience  
• Experienced supporting a BGP environment and other routing protocols (Static, EIGRP, and OSPF)   
• Experienced supporting Radius, DHCP, and DNS servers   
• Experienced with Large Scale NAT or Carrier Grade NAT appliances and Load Balancers   
• Strong customer-facing skills and business etiquette   
• Effective communication skills   
• Ability to work independently and maintain fast-paced milestones and deliverables   

Education and Certifications:  

• Bachelor's degree in engineering, IT, or commensurate experience    
• CCNA Certification or better   
• A Wireless Certification (CWNA/CWNP, Cisco, or Aruba)   

Empowering Connectivity, Ensuring Reliability. 

Network Engineer 

About the role 

Passionate about network infrastructure? Your next role will ensure the networks we manage will exceed the expectations of our clients. We’re on the lookout for a knowledgeable and customer-oriented Network Engineer. We touch the lives of binge-watching, music-loving, game-playing, finals-taking, seminar-attending, class-selecting students by providing IT infrastructure that meets the needs of today’s technology-savvy generation.  

We are One Team and challenge everyone in our organization to be a problem solver. If you are as passionate as we are about the intersection of technology and education, join us today.  

We are currently recruiting for a Senior Network Engineer in Austin, TX. The primary responsibility of this role is to design new networks in a Managed Service Provider (MSP) environment, which will constitute 80% of the work. The remaining 20% will involve serving as an escalation point for the Network Operations Center (NOC). This position requires expert-level knowledge in routing, switching, and Wi-Fi, combined with a customer service mindset. The role also involves participation in the NOC on-call rotation. There is tremendous opportunity for someone with the right skill set and business acumen to excel within our organization. 

What you’ll be doing 

• Design and implement new networks in an MSP environment. 

• Monitor the network/systems, document network events, and take corrective action in response to alarms and traps. 

• Provide Tier-3/4 (final) escalation and troubleshooting for network outages within SLAs. 

• Plan and implement network upgrades and maintenance windows. 

• Mentor and train junior-level engineers. 

• Assist the engineering group in streamlining procedures and refining SOPs. 

• Responsible for the technical review/approval of network-level changes and implementation of the most complex changes. 

• Provide project implementation support during business and occasionally off-business hours. 

• Create and update network infrastructure documentation. 

• Act as a liaison between the engineering group and client staff, both technical and non-technical personnel. 

• Manage working relationships with other business units and maintain effective cross-functional communications. 

• Work closely with project management staff to meet project milestones. 

• Manage and test ILEC/CLEC circuit cut-overs and upgrades. 

• Participate in the on-call rotation. 

• Contribute to the overall environment and camaraderie of the group. 

• Complete additional tasks as assigned. 

• Resolve simple to complex network outages and service interruptions with little supervision. 

• Provide timely and accurate ticket updates to appropriate stakeholders. 

• Follow MAC procedures and other department SOPs. 

• Develop and apply testing and troubleshooting plans. 

• May require performing onsite surveys for both wired and wireless access. 

• Physical installation of core network components (racking and stacking), configuration, turn-up, and testing. 

• Work in a group/team setting. 

What you’ll bring:

• A minimum of 7 years of experience supporting large-scale enterprise/ISP networks in a 24/7/365 environment. 

• Expert-level knowledge of WAN technologies such as Metro-E, MPLS, and EVPLs. 

• Expert-level knowledge in configuring and troubleshooting routing protocols BGP, static, EIGRP, and OSPF. 

• Strong experience supporting multi-controller enterprise Wi-Fi networks. 

• Strong experience and knowledge of multicast routing. 

• Strong experience and knowledge supporting Radius, DHCP, and DNS servers. 

• Strong experience working in a Cisco switching and routing environment. 

• Strong customer-facing skills. 

About us 

At Boldyn Networks, we’re reimagining the future of interconnectivity. Our network solutions are solving some of tomorrow’s greatest challenges. We are one team across the globe. Always listening. Learning. We value different perspectives and challenge each other to be our best. Here, you can change lives today and create a better tomorrow. 

Why work with us? 

We’re large enough to deliver and maintain large-scale operations, giving you the opportunity to work on exciting projects and expand your skills. You’ll be surrounded by talented colleagues who thrive on solving problems, just like you. Together, you’ll make your mark on projects that matter and find new strengths along the way. 

We also offer: 

• Salary: $28-$36 per hour

• Thousands of LinkedIn Learning courses 

• Flexible working opportunities 

• Competitive benefit packages 

• Vacation starting at 15 days increasing with length of service 

• 10 days paid sick leave 

• 4 days off each year to volunteer 

Ready to apply? 

Are you ready to create an impact that will last for generations? Join us at Boldyn Networks today. Hit apply and follow the instructions to get started.  

Diversity recognizes the ways we differ. Our backgrounds, perspectives and experiences are what make us unique. And it’s important to us, to our future. To build a workforce that’s representative of the societies we serve. So that we can listen, learn, and understand how to solve our customers’ problems in the smartest ways possible. 

We are looking for passionate people from a range of backgrounds and welcome applications from any race, age, gender, background, or religion.