NOC Engineer II - Austin, Texas - Gaming Headquarters

NOC Engineer II

Department: Network Infrastructure

Employment Type: Full Time

Location: Austin, Texas - Gaming Headquarters

Reporting To: Director of Network Operations

Description

Everi is proud to be the gaming industry’s single-source provider of financial technology solutions, games, and intelligence solutions. We are currently seeking a talented NOC Engineer to join our team, dedicated to ensuring the stability and efficiency of our network operations. If you are a proactive problem-solver with a passion for network management, we want you!
 
 This position will be working the DAY Shift, 5 days per week (Thursday - Monday 6AM-2:30PM PST)

What Will You Be Doing?

• Provide tier two phone and email support to internal and external customers; escalate issues to development and management as appropriate.
• Develop, maintain, and manage relationships with internal and external customers, following up daily on tickets as required.
• Assist customers with timely resolution of complex issues, providing technical support and problem determination.
• Ensure support calls and issues are handled in accordance with standard procedures and service level agreements.
• Use monitoring tools and applications to ensure operational efficiency for all customer environments.
• Follow the life cycle of hot issue tickets that require development work, from creation of ticket to deployment of final resolution; maintain a documented timeline of events for reporting.
• Serve as liaison between vendors and customers in communicating status of open issues and corrective action plans.
• Performs analysis and executes scripted tasks using server tools.
• Records all support calls and tasks in ticketing system.

Skills, Knowledge, & Expertise for the job:

• Bachelor's Degree in Information Technology or a combination of education and equivalent work experience in a related field required.
• Ability to obtain and maintain gaming license(s), as required …