Nick Access Control & Equipment Assistant (Welcome Desk Staff)

Department Overview:

Join the Rec Well team as we move Badgers to play hard, get fit, and live well.
As one of the largest student employers at UW, we practice customer service, problem solving, critical
thinking, professionalism, team building, and other skills that you can talk about in an interview with a
future employer.

We believe we’re more than a building. We’re building a movement and we want you to be part of it! Visit
recwell.wisc.edu for more information.

Anticipated Start Date:

Spring 2025 Semester. Two in-person trainings will be required at the start of the position, exact dates and details will be sent to applicants after offers are sent

Anticipated End Date (If Applicable):

 

Remote Work Eligibility Detail:

Not Remote

 

Anticipated Hours Per Week:

6 - 20

Schedule:

6-20 hours per week

Salary/Wage Range/Lump Sum:

$15.00

Number of Positions:

~10

Qualifications:

- Attend all trainings and meetings, while completing required forms on time.
- Must have I-9 documentation completed with Rec Well HR before any trainings or shifts.
- Obtain American Red Cross or the American Heart Association in CPR, AED, and First Aid Certification
within first month of employment (Rec Well will work with you to obtain this certification)
- Understand and abide by the Family Educational Rights and Privacy Act (FERPA)

Knowledge, Skills & Abilities:

- Provide excellent customer service and promote a positive work environment.
- Keep up with any updates you are required to know via our Teams channel, completing all forms and
trainings on time. Read thoroughly and respond to emails/Teams messages in a timely manner.
- Maintain a working knowledge of all Rec Well programs and facilities.
- Ability to explain membership details and process memberships, programs and services, and
merchandise/equipment transactions.
- Ability to identify and solve problems.
- Demonstrate exceptional oral, written, and administrative skills.

Position Summary/Job Duties:

The Access Control & Equipment Assistants (ACE's) are responsible for operating the Welcome Desk of
the Nicholas Recreation Center. Excellent communication, customer service, attitude and personable
skills are necessary. ACE's work shifts in durations of 2-5 hours and typically work 6-20 hours per week.
A minimum of 6hrs/week is required. Student employees are eligible to work more hours during the
summer semester, spring break, and winter break.

Main responsibilities include:
- Control Access to facilities by monitoring current members' entry and/or ensuring guests have proper
documentation
- Assist at Member Services Desk with equipment checkout, towel distribution, checking facility
schedules, and answering member questions
- Assist members with professional etiquette on the phone or in person about aspects of the facilities,
programs, and services
- For a complete job description, please see attached document.

Physical Demands:

Must be able and willing to assist in emergency situations, which may require physical exertion

Institutional Statements:

Equal Employment Opportunity Statement:

UW-Madison is an Equal Employment, Equal Access Employer committed to increasing the diversity of our workforce.

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background-people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: diversity.wisc.edu

Accommodation Statement:

If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website:https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/

Apply