Nexis Insurance Phone Audit Center Caller

Are you an energetic and dependable customer service professional who enjoys assisting people? Lowry, a ReSource Pro Company, is recruiting self-motivated, customer service focused individuals to assist customers involved in the insurance audit process.

Your role...

The Nexis Caller is responsible for initiating outbound communications with insured individuals to gather necessary documentation for audit processes. This role requires strong customer service skills to support customers by providing clear, accurate, and professional assistance regarding audit requirements, deadlines, and any related questions or concerns.

Within 3 months you will...

• Initiate outbound calls and emails to gather required audit documentation from insured parties.
• Provide exceptional customer service by promptly responding to inquiries, resolving issues, and extending audit due dates as needed.
• Manage customer concerns calmly, effectively handling complaints and conflicts.
• Ensure the accuracy and completeness of collected information to support a smooth audit process.
• Update customer information and documentation in internal systems in a timely and precise manner.
• Identify potential issues quickly and work to develop solutions that support the customer and audit process.
• Work collaboratively with internal teams to address any obstacles or special requests from customers.
• Manage multiple customer cases and tasks effectively, prioritizing work to meet customer and audit center deadlines.
• Efficiently handle call volume while maintaining a high standard of customer service.

What you need to be successful...

• High school diploma or equivalent; additional training in customer service or communications preferred.
• Prior experience in customer service call center environment preferred.
• Prior experience with high-volume customer service calls.
• Proficiency with computer database systems and software.
• Strong verbal communication skills, attention to detail, and ability to maintain a positive and professional demeanor.
• Central or Eastern time zone preferred.
• Bi-lingual is a plus.

Your Compensation...
Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes variable compensation eligibility, benefits, and other opportunities at ReSource Pro. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other ReSource Pro employees. This salary range for most locations for this role is $12.00 -$15.00 per hour. The salary range could be lower or higher based on specific geographic location in which the candidate resides.

Your Benefits and Perks...

• Eligible for all medical & dental benefits on Day 1
• Eligible for 401k with employer match after 12 months of employment
• Generous PTO plan with paid holidays & floating holidays
• Development & growth opportunities
• Teamwork-oriented work environment

Your Interview Process…
To be considered for this position, please submit your application. If you meet the qualifications for the role, a member of our Talent Acquisition team will be in touch to schedule an interview via zoom.
The standard interview process includes:

1. Video Screen
2. Behavioral Interview with Talent Acquisition
3. Online talent assessment
4. Hiring Manager interview

*Additional interview steps may be added depending on the position or if further evaluation is needed.

Disclosure: Candidates are evaluated at each step of the process. As a result, not every candidate will complete all steps in the process.

About ReSource Pro:

Focused exclusively on the insurance industry, ReSource Pro is a trusted strategic operations partner to insurance organizations seeking to increase their productivity and profitability. With a global team of more than 10,000 employees, ReSource Pro operates at the critical intersection of people, process, technology, and data to serve more than 1,800 clients across the carrier, broker, and MGA segments – consistently earning a +96% client retention rate for over a decade. It offers expert advisory services, proven business process management optimization and transformative data and technology solutions. For the 15th time since 2009, it was recognized in 2024 by Inc. 5000 as one of the fastest growing companies in the US. 

Equal Employment Opportunity Policy

ReSource Pro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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