Newline Sales Enginner

Make banking a Fifth Third better®

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION

The Newline Sales Engineer will serve as the technical liaison between the Newline Sales Team, Clients, and Internal Stakeholders during the onboarding process to ensure a deep understanding of client needs and demonstrate how our solutions can meet those needs effectively. This role will meet directly with clients to ensure their technical integration with our offerings is seamless. A blend of technical knowledge and strong communication skills is key to effectively convey the benefits of our product and services, and to ensure successful onboarding of clients.  

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• API Onboarding & Integration Support: Once the client is ready to move to onboarding, the Sales Engineer will provide technical guidance on API integration, including Use Case documentation, troubleshooting during onboarding to ensure a smooth implementation and operational success for clients.
• Solution Design: Analyze client requirements to design customized solutions that integrate seamlessly with their existing systems and meet their business objectives. This role will also work closely with our Product and Engineering teams on future enhancements and client requests.
• Industry Knowledge:  Understand payments, banking, fintech, and API technologies to provide up-to-date insights and solutions.
• Documentation: Consistent documentation of Use Cases and funds flows while working with clients to identify gaps in product requirements or processes.
• Client Interaction: Build and maintain strong relationships with clients during onboarding, offering expert advice and resolving any technical issues or concerns they may have.
• Technical Consulting: Participate as needed on Sales calls to provide technical solutions consulting focused on our API and Payments products.
• Product Feedback and Improvement: Collect feedback from clients to identify potential product enhancements and work closely with the development team to influence product evolution.
• Documentation/Writing: Must have experience with writing requirements.

SUPERVISORY RESPONSIBILITIES:

None.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

• Education: bachelor’s degree in computer science or equivalent certification a plus but not …