New Student Enrollment Coordinator

Online applications must be received before 12:00am on:

March 31, 2025

If a date is not listed above, review the Applicant Instructions below for more details.

Available Title(s):

1482-YN_ADMINPRO - Student Services Coordinator/Advisor 2

Business Title:

New Student Enrollment Coordinator

Employee Type:

Admin. Professional

Position Details:

The Opportunity:

Washington State University (WSU) Global Campus is a nationally recognized online learning powerhouse, uniting world-class WSU professors with dedicated students. Regardless of location, students benefit from our dedication to fostering a supportive and engaging environment that promotes holistic growth and lifelong learning.

WSU Global Campus is looking for a New Student Enrollment Coordinator who is passionate about teamwork, innovation, and crafting strategies to boost first-year & transfer enrollment for online and adult learners recently admitted to WSU Global Campus. This newly created position will be key in managing the orientation and onboarding process, ensuring clear and timely communication, and organizing virtual events to engage and welcome new students.

The ideal candidate will have a solid background in designing student programming that fosters a sense of belonging, a creative approach to problem-solving, and the ability to coordinate feedback across diverse teams. As the New Student Enrollment Coordinator, you will identify and address barriers to enrollment for newly admitted students, developing strategies to eliminate obstacles and improve the overall enrollment experience.

Key Responsibilities:

• Develop and implement both short- and long-term strategies to support new student enrollment, ensuring alignment with the WSU Global Campus strategic plan.

• Collaborate with various Global Campus units to ensure students have access to the Online Global Campus orientation and that all related communications are completed on time, in alignment with deadlines set by Enrollment Management leadership.

• Foster effective collaboration with Global Campus units to build a strong new student enrollment pipeline that enhances enrollment and promotes a sense of belonging.

• Reach out to new students facing challenges during the onboarding process and connect them with the appropriate resources to support their success.

• Work closely with the Campus Director of Admissions to establish and track key metrics, ensuring enrollment targets and student satisfaction towards onboarding are met and providing regular updates to leadership on progress toward these goals.

If you're ready to bring your passion, expertise, and collaborative spirit to our team, we'd love to hear from you!

This is a full-time (100% FTE), permanent position. This position is overtime-eligible.

Monthly Salary: $4,062.50 - $4,875 monthly | Commensurate with experience and qualifications.

In accordance with RCW 49.58.110, the above salary reflects the full salary range for this position. Individual placement within the range is based on the candidate’s current experience, education, skills, and abilities related to the position.

Benefits: WSU offers a comprehensive benefits package which includes paid sick and vacation leave; paid holidays; medical, dental, life and disability insurance package for employees and dependents; retirement; deferred compensation, optional supplemental retirement accounts; training and development; and employee tuition waiver. For additional information, please review the detailed Summary of Benefits offered by WSU for AP staff and Total Compensation.

Required Qualifications:

• Bachelor’s degree and three (3) years of professional work experience in student services or related education/experience. Experience leading or directing the work of others. A Master’s degree in a related field may substitute for one (1) year of professional work experience. Any combination of relevant education and professional experience may be substituted for the educational requirement on a year‐for‐year basis.

• Orientation/Onboarding Best Practices: Familiarity with best practices in student orientation and onboarding, particularly for online and adult learners.

• Enrollment Management/Student Services/Orientation experience: Previous experience in student services, orientation programs, enrollment management, or a related area.

• Cultural Competency: Verbal and written communication skills to effectively interact with students, faculty, and staff from a variety of cultural backgrounds.

• Collaboration: Ability to build relationships and work collaboratively with various university departments and stakeholders.

• Organizational Skills: Strong organizational and time management skills.

• Customer Service: A customer service orientation to provide personalized support to students.

Preferred Qualifications:

• Technology: Proficiency in using technology and software for virtual events, data tracking, and communication (e.g., Microsoft Office, learning management systems).

• Online/Adult Learner Experience: Experience working with online or adult learners is highly beneficial.

About WSU Global Campus - WSU Global Campus Webpage

Since 1992, WSU Global Campus has been a nationally recognized leader in online education, providing students worldwide with flexible, high-quality learning experiences. Our world-class faculty—known for research and industry expertise—bring courses to life online through cutting-edge technology. WSU Global Campus attracts students with diverse backgrounds, work, and life experiences, making it an ideal choice for learners seeking flexibility due to work, family, or military commitments.

Additional Information:

Area/College: WSU Global Campus

Department Name: Global Connections     

Location: Pullman, WA 99164*

*This is a remote/telework position with the successful candidate needing to meet WSU’s technical system requirements for working remotely. Telework positions will require signing a telework agreement. Minimum technical requirements include an internet bandwidth of 4.0 Mbps for upload and download. WSU will provide other technical equipment determined necessary for telework positions.

Application Instructions: Applicants must attach 1) resume and 2) cover letter to their online application. Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements.
1) Resume
2) Cover letter

External candidates, upload all documents in the “Application Document” section of your application.
Current WSU Employees (internal candidates), before starting your Workday application, please use these instructions to update your education and experience in your worker profile in Workday. Internal candidates, upload all documents in the “Resume/Cover Letter” section of your application.

Documents may be submitted as one file or separate files. Applicants are encouraged to upload as a PDF, if possible.

Reference contact information will be requested later in the recruitment process through Workday.

Background Check: This position has been designated by the department to require a background check because it requires access to children or vulnerable adults as defined by RCW 74.34, engages in law enforcement, requires security clearance, interacts with WSU students in a counseling or advising capacity, has access to personal identifying and/or financial information, unsupervised access to university buildings/property, or other business-related need. A background check will not be completed until an initial determination of qualification for employment has been made.

Time Type:

Full time

Position Term:

12 Month

WASHINGTON STATE UNIVERSITY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EDUCATOR AND EMPLOYER. Members of ethnic minorities, women, special disabled veterans, veterans of the Vietnam-era, recently separated veterans, and other protected veteran, persons of disability and/or persons age 40 and over are encouraged to apply.

WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521 (v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or hrs@wsu.edu.

Notice of Non-Discrimination

WSU prohibits sex discrimination in any education program or activity that it operates compliant with Title IX. Inquiries regarding Title IX and reports of sex discrimination can be directed to the WSU Title IX Coordinator. More information on WSU’s policies and procedures to respond to discrimination and harassment are available here: Nondiscrimination statement.

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