Network Technician (Information Systems Specialist 4)

Initial Posting Date:

04/10/2025

Application Deadline:

04/24/2025

Agency:

Oregon Liquor & Cannabis Commission

Salary Range:

$5,047 - $7,627

Position Type:

Employee

Position Title:

Network Technician (Information Systems Specialist 4)

Job Description:

The Oregon Liquor and Cannabis Commission (OLCC) oversees access to alcohol and cannabis products in Oregon through education, regulation, and distilled spirits distribution. Our aim is to protect public health and safety while supporting responsible businesses and providing funding for local and state agencies.

The agency is comprised of three major operational programs: the Distilled Spirits Program, the Recreational Marijuana Program, and the Public Safety Program. All three programs are supported by the Administration, Financial Services, and Support Services divisions.  Revenue generated from these programs helps support state and local government programs.

What’s in it for you:

• Rewarding work in a productive and creative environment

• Colleagues who are passionate about public service and safety

• Work/life balance, 11 paid holidays a year, personal days, sick time, vacation accruals, and more! Click here to learn about State of Oregon benefits.

• Pension and retirement programs

• Advancement and learning opportunities that will help grow your career with the State of Oregon

• Possible eligibility for the Public Service Loan Forgiveness Program

• A workplace that fosters fairness, equity, and inclusion to maintain a workplace environment where everyone is treated with respect and dignity.

About this opportunity:

• This position is based at our Milwaukie, OR headquarters office. Please note that the headquarters for the agency will relocate from Milwaukie to Portland, OR by approximately the end of 2026.

• After an initial training period, this position may be eligible for a flexible hybrid work schedule, however weekly in-office work will be required. This position is not eligible to be fully remote.

• This position is represented by the American Federation of State, County & Municipal Employees (AFSCME) union.

Here’s what you will do:

This position acts as the backup and assistant to the agency’s Network Administrators and acts as the secondary support resource for information technology data communication network, installation of software, and diagnosing and correcting technical problems.  The position works with various stakeholders both within and outside the agency to solve complex problems, and oversees and provides backup support to the IS Help Desk and other team members both on a scheduled and ad-hoc basis as necessary.

Please contact OLCC.HumanResources@olcc.oregon.gov if you would like a copy of the position description.

Here’s what you need to qualify:

Minimum Qualifications:

• Three (3) years of information systems experience as a computer help desk technician

OR

• An associate degree in Computer Science, Information Technology, or related field, OR completion of a two (2) year accredited vocational training program in information technology or related field AND one (1) year of information systems experience as a computer help desk technician

Preferred Skills:

• Technical Troubleshooting: Ability to diagnose and resolve hardware, software, and network issues across various platforms (Windows, MacOS, etc)

• Customer Service: Strong communication and interpersonal skills to assist users patiently and professionally, often in high-stress situations

• Knowledge of Operating Systems and Applications:  Familiarity with common OS environments and productivity software (Windows 10/11, Microsoft Office 365, browsers, anti-virus tools)

• Remote support Tools: Experience using remote desktop tolls (e.g. ConnectWise, Windows remote Assistant, etc) to assist off-site users

• Ticketing Systems: Proficiency in using IT service management tools (e.g. ServiceNow, Jira, etc) to track and support requests

• Basic Networking Knowledge: Understanding of IP addressing, DNS, DHCP, VPN, and Wi-Fi troubleshooting

Application instructions and information:

• A resume is required for this job posting. Please attach it in the “Resume / Cover Letter” section of the application.

• Please ensure that you clearly demonstrate in your application materials that you meet the qualifications listed and that you follow all instructions carefully. Only complete applications received by the posted application deadline date will be considered.

• You may be asked to submit a skills assessment, a writing sample, or a video/phone interview as part of the application screening process.

• Internal candidates currently working for any State of Oregon agency must apply using your employee Workday account. In addition to required attachments, ensure that your profile has your current job history and education. In Workday, click on Menu in the upper left corner, Jobs Hub, Find Jobs. Enter the job number in the search bar, click on the job title and select Apply.

Additional information:

• The use of outside resources such as artificial intelligence (AI) software during applicant skills assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.

• The selection process consists of a review of your application and an evaluation of your education, experience, training, and overall professionalism of your application materials.  Candidates that follow the application directions, submit what is required and provide us with credentials that showcase their skills and how they meet the minimum qualifications and preferred skills will be invited to an interview. Resumes will not replace the completed job history experience in Workday.  We will only review documents that are requested. Because details are very important to us, your application materials will be evaluated for grammar, spelling and punctuation. 

• Per the Pay Equity Law passed in 2017, a pay equity analysis will be conducted to determine what pay step the successful candidate will be offered.  The analysis will be based on the relevant experience, education, training, and certifications documented in the application materials.  On average, candidates new to state service will most likely be offered compensation in the lower to mid-level of the salary range.

• Any offer of employment with OLCC is contingent on acceptable references and background check.  This position requires a background and security check with fingerprinting to work in areas that handle confidential documents. An adverse background and failed security clearance will result in disqualification.

• The person in this position may drive a State of Oregon vehicle.  We require drivers to hold a current, valid driver’s license and maintain a good driving record in order to drive.

• Eligible veterans who meet the qualifications will be given veterans' preference. For further information, please see the following website: Veterans Resources. NOTE: If claiming veterans’ preference please be sure to check your Workday account for pending tasks or actions under your “My Applications” section.

• We hire preferred workers!  For more information, please visit our website: Preferred Worker Program.

• OLCC does not offer VISA sponsorships. If your employment authorization and documentation is contingent on sponsorship now or in the future, you will not meet our agency employment eligibility standards. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States.

Helpful links and contact information:

Learn more about OLCC

Understanding the State Application Process

Help and Support webpage

For more information you may contact us by e-mail at OLCC.HumanResources@olcc.oregon.gov.

OLCC is fully committed to attracting, retaining, developing, and promoting the most qualified candidates without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, or veteran status.

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