Network Operations Engineer

Leidos Corporate is in search of a Network Operations Engineer to join our task force at the CIO, supporting our Network Operations Center. The Network Operations Center provides day-to-day operations in support of the corporate LeidosNet environment, supporting over ~47k customers and 200+ remote sites. This team is responsible for the monitoring, troubleshooting, maintenance & support using several tools and automation. 

This is 100% remote work that requires the ability to work a flexible schedule supporting our global user base in different time zones. Shift style work and some travel are also required.

Primary Responsibilities:

• Respond to incidents and triage issues identified by automation, identify scope, and gather information to ensure cases are properly documented in our ITSM tool, ServiceNow.
• Responsible for researching functionality and usability related issues.
• Work with other IT personnel to understand the nature of the issue and communicate steps to resolve and/or consult, and escalate to the next tier when needed.
• You will also be involved in configuration of equipment using standard templates and coordinating installation in the field.
• Ensure delivery and design appropriate plans for incident recovery, network changes and adherence to configuration standards.
• Assist or oversee major incidents, major change or introduction of new technologies within the environment.
• Responsible for the technical success of network services within the environment.
• Contributor into the development of the Network Operations Strategy and into supporting organizational strategies.

Required Qualifications:

• Bachelor’s degree and 4 – 8 years of prior network support experience. Additional years of network support experience can be considered in lieu of a degree.
• US Citizenship is required due to federal contracts related to this role.
• Experience using ITSM ticketing systems such as ServiceNow or Remedy.
• Strong Cisco switching configuration skills.
• Strong Cisco VPN / VRF skills
• Prior experience with Aruba or Cisco Wi-Fi is required
• VMWare troubleshooting experience
• Passion for customer service.
• High level of initiative, ownership & accountability.
• Ability to work alone, and with a team.
• Strong interpersonal verbal & written communication skills.
• Logical troubleshooting ability and analytical skill.
• Willing and able to work rotating shift to support our global user base in different time zones. Some travel may be required.

Preferred Qualifications: 

• CCNP or equivalent desired.
• F5 BIG-IP, F5 Portal, or F5 Load Balancing (VIP)
• Python scripting experience or other scripting background.
• Linux troubleshooting experience.
• NSX service management and troubleshooting experience.

Original Posting Date:

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.