Network Administrator

* Must reside in the state of CO on start date. Relocation assistance is not provided*

**This is a hybrid position requiring 2 days a week in office and remaining remote work must be from CO**

***FirstBank does not sponsor work visas***

Salary Range

$70,000 to $85,000

Founded in 1963, FirstBank is Colorado's largest locally owned holding company and we are still growing, serving customers in Colorado and Arizona. Our growth can be attributed to one simple philosophy: do right by customers, communities, and employees, which is at the center of the company’s “banking for good” mantra. FirstBank believes that diversity, equity, and inclusion are part of everything we do, both within and outside our company, and we take pride in hiring and training a diverse and talented group. We strive to not only maintain a diverse workforce, but also ensure our employee experience garners a sense of belonging, is inclusive and equitable. FirstBank believes that a company is nothing without the people that comprise it. By joining the FirstBank team you will experience our great team culture with ample opportunity for growth. There’s an opportunity for everyone with positions across the company, from Personal Banker and Call Center to Technology and Lending. Apply today to learn more and join the team!

A Brief Overview

Responsibilities include installation, configuration, operation, and maintenance of voice, data and wireless networks in an enterprise 24x7 environment. Participate in technical research, documentation and projects. Must be able to participate in after-hours work as required for on call and system implementations.

What you will do

• Maintain network infrastructure including Data Center, HQ-Campus, Branch Campus, Wireless (WLAN), Telephony, Collaboration Tools, and Wide Area Networks (WAN).
• Troubleshoot WAN and Wi-Fi hardware, software, and circuit connectivity problems, coordinate resolution with internal technical resources and vendors.
• Troubleshoot voice/telephony, collaboration, and contact center issues, coordinate resolution with internal technical resources and vendors.
• Participate in projects involving existing and new technical solutions; responsibilities include planning, scheduling, and coordinating all aspects of the project.
• Maintain documentation of Wide Area Network and Wi-Fi equipment such as routers, switches, and wireless access points, on an on-going basis; include documentation updates as an integral part of every project.
• Coordinate multiple vendor efforts in conjunction with project plans. Obtain and process hardware and service quotes from vendors to be used in project proposals.
• Provide escalation support for Technical Support for problems.
• Resolve escalated issues or provide guidance to assist Technical Support staff in problem resolution.
• Monitor capacity and performance of all segments of the network including Data Center, Campus, Wireless, Voice and Wide Area Networks; make recommendation for increasing capacity as necessary communicate with management on the status of projects and problem resolution efforts.
• Meet all assigned departmental SLO’s.
• Maintain knowledge of current and emerging technologies.
• Maintain equipment inventory
• Participate in an on-call rotation to support after hours incidents.
• Perform other duties and projects as assigned.
• Understand and comply with all provisions of the Security in the Workplace policy.

Minimum Requirements

• Typically requires a bachelor’s degree in related field.
• A combination of post-high school education, job related certification and related experience equivalent to 3 years may be considered in lieu of a degree

Preferred Requirements

• Bachelor’s Degree in Computer Science or other technical field
• Network administration experience in an enterprise 24x7 environment
• Voice administration experience in an enterprise 24x7 environment

Knowledge, Skills, and Abilities

• Strong organizational skills with the ability to balance multiple projects and multiple tasks while meeting agreed upon objectives
• Good technical problem-solving skills
• Working knowledge in the principles, design and implementation of TCP/IP networks including OSI model, routing, and VLAN’s
• Working knowledge with layer 2 and layer 3 technologies with a focus on Cisco networking equipment such as routers and switches
• Working knowledge of routing protocols including Open Short Path First (OSPF), Enhanced Interior Gateway Routing Protocol (EIGRP), and Border Gateway Protocol (BGP)
• Working knowledge in the principles of voice technology, including VoIP, SIP and voice gateways
• Working knowledge in Contact Center technologies, queue configurations, scripting, call recording, workforce management, and reporting
• Must have the ability to work on WAN, MPLS, SIP, internet and wave connections from T1 up to 10GB
• Able to implement and maintain security measures on various network devices
• General understanding of virtual servers and operating systems
• General understanding of encryption technologies, web services and database systems
• Strong customer service skills; experience required

Working Conditions and Physical Requirements

• Frequently remains stationary throughout a typical business day
• Frequently operates a computer and other office machinery, such as a calculator, copy machine, and computer printer
• Occasionally moves about inside the office to access file cabinets, office machinery, and other rooms
• Occasionally positions self to access drawers and shelves of various heights
• Occasionally must lift equipment up to 50lbs to and from storage and at branch locations.
• Frequently reaches for and handles paperwork and files
• Constantly communicates with customers, coworkers, and management in-person and on the phone
• Must be able to exchange accurate information
• FirstBank does not currently offer fully remote positions, except as required by law. The actual number of in-office days that may be required will vary by business unit, role, and business need.
  
  

Statement of Benefits

FirstBank offers a suite of benefits that support our employees’ professional, financial, physical, emotional and spiritual well-being. Benefits currently offered with our positions include: Paid Time Off/paid leave programs, 401K/Employee Stock Ownership, United Healthcare medical, MetLife dental, VSP vision, Employee tuition reimbursement, Volunteer Time Off, Short-Term Disability, Long-Term Disability, and Group Life Insurance/AD&D


EOE/Affirmative Action

FirstBank is an EOE/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other legally protected characteristic. FirstBank does not permit pay inequities. Anyone who believes they have been subject to pay inequity should immediately report their concerns to the Human Resource Department.

Colorado Job Application Fairness Act

Under Colorado’s Job Application Fairness Act, you have the right to redact from any documents that you submit in connection with your application information that identifies your age, date of birth, or dates of attendance at or graduation from an educational institution. Should you wish to exercise your right to redact such information, please redact it prior to submitting the documentation

*This job opportunity is expected to close on 3/28/25*

*This job opportunity’s deadline has been extended to 3/31/25*

*This job opportunity’s deadline has been extended to 4/2/25*